Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Partner with customers to turn data into impactful business outcomes using our AI Productivity Platform.
- Company: Join a dynamic tech company focused on customer success and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real difference by helping clients achieve their goals and maximise product value.
- Qualifications: 3-5 years in a customer-facing role with strong technical understanding and communication skills.
- Other info: Thriving startup environment with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you’ll help our customers leverage LinearB’s AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You’ll act as a trusted advisor - building strong, long‑term relationships, aligning on success plans, and guiding teams to maximize the value they gain from our platform. You’ll collaborate closely with product, sales, and leadership to ensure customer goals are met, results are tracked, and insights are translated into continuous improvement. Your success will be measured by how effectively you help customers achieve theirs - strengthening retention, growth, and advocacy across your portfolio.
What you’ll do:
- Customer Onboarding & Rollouts: Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post‑launch success.
- Portfolio Management: Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value.
- Customer Touchpoints: Schedule and conduct regular check‑ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues.
- Cross‑functional Collaboration: Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn.
- Feedback Loop: Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap.
- Best Practices & Strategy: Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success.
- Customer Advocacy: Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships.
- Data‑Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product.
Requirements:
- Experience: 3‑5 years in a customer‑facing, technical role for a B2B SaaS product, ideally with experience managing relationships with technical buyers.
- Technical Aptitude: Strong technical understanding of the Dev‑Ops space, able to engage with customers on a technical level and translate complex concepts into actionable advice.
- Customer‑focused: Proven track record of building and managing customer relationships, including working with senior level executives to ensure client success and satisfaction.
- Communication Skills: Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to both technical and non‑technical stakeholders.
- Business Acumen: Strong ability to balance customer needs with business objectives, using data to make informed decisions that drive customer satisfaction and success.
- Adaptability: Comfortable working in a fast‑paced, rapidly‑scaling startup environment, with the ability to wear multiple hats and adapt to evolving needs.
- Cross‑functional Collaboration: Ability to work seamlessly with Sales, Product, Technology, and Marketing teams to align on customer needs and deliver comprehensive solutions.
- Education: BS/MS or equivalent experience in a technical or business‑related field.
If you’re passionate about customer success, enjoy working with technical products, and thrive in a dynamic environment, we’d love to talk with you!
LinearB Values:
- Put the Customer First
- Take Ownership
- One Team
- Show Product Expertise
- Be Data Driven
- Reach for the Next Level
- Listen Curiously & Speak Courageously
LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Customer Success Manager employer: LinearB
Contact Detail:
LinearB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LinearB on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding LinearB's AI Productivity Platform inside out. Show us how you can leverage it to drive customer success and improve engineering team performance. We love candidates who come in with ideas!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built strong customer relationships and driven measurable outcomes in previous roles. We want to hear about your successes!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can leave a lasting impression. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-facing roles, especially with B2B SaaS products, and show how you can help our customers achieve their goals.
Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, give examples of how you've effectively conveyed complex ideas to both technical and non-technical audiences. We want to see your ability to connect with customers!
Demonstrate Your Technical Aptitude: We’re looking for someone who understands the Dev-Ops space. Include any relevant technical experience or projects that showcase your ability to engage with customers on a technical level and provide actionable advice.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at LinearB
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of LinearB’s AI Productivity Platform. Familiarise yourself with its features and benefits, and think about how it can impact engineering team performance. This will help you speak confidently about how you can guide customers to maximise their use of the product.
✨Prepare for Customer Scenarios
Think of specific examples from your past experience where you've successfully onboarded clients or resolved customer issues. Be ready to discuss how you managed relationships and drove measurable outcomes. This will demonstrate your ability to act as a trusted advisor and show that you understand the importance of customer success.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, practice articulating complex technical concepts in simple terms. You might be asked to explain a feature of the platform or how you would handle a challenging customer situation. Clear and concise communication will set you apart from other candidates.
✨Emphasise Data-Driven Decision Making
Be prepared to discuss how you’ve used data to inform your strategies in previous roles. Highlight any metrics or KPIs you’ve tracked to measure customer success and how you’ve leveraged insights to drive improvements. This aligns perfectly with the role's focus on using data to enhance customer satisfaction and retention.
