At a Glance
- Tasks: Resolve complex customer issues and drive technical improvements in a fast-paced start-up.
- Company: Join a dynamic tech start-up focused on customer satisfaction and innovation.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Work 3 days a week from our vibrant office and collaborate with diverse teams.
- Why this job: Make a real impact by solving challenging problems and mentoring others.
- Qualifications: 4+ years in technical support with strong communication and troubleshooting skills.
The predicted salary is between 50000 - 60000 € per year.
Reporting to our Technical Support Lead, as a Technical Support Engineer, you will be responsible for owning the identification, diagnosis, and resolution of complex customer incidents and acting as a primary escalation point, leveraging excellent and prompt communications with our customers. This role will lead cross‑functional partnerships to drive technical improvements and mentor junior team members within our hyper‑growth start‑up.
Qualifications
- 4+ years of practical experience in a technical support role, serving as a primary point of escalation, or equivalent technical expertise.
- Excellent communication skills, both written and verbal, capable of managing complex, high‑stakes customer conversations.
- Proven expertise in effectively triaging, troubleshooting, and resolving complex technical issues at a deep, root‑cause level.
- Mastery of concepts and tools, including SQL, logging tools (LogRocket, Datadog, etc.), APIs, and SSO configuration.
- Expertise using Zendesk and Jira to manage and streamline support workflows.
- Preferred: deep understanding of the software development lifecycle, git, and project management tools.
- Highly Preferred: proven comfort in reading/debugging code in Python, Node.js, Typescript, and React.
Key Responsibilities
- Own the resolution of high‑priority, escalated, and complex customer incidents, minimizing customer downtime.
- Serve as the subject matter expert (SME) for deep‑dive technical troubleshooting across the LinearB UI and backend—including independent review and analysis of our database and logs.
- Communicate in a friendly and thorough way with our geographically diverse customer base.
- Lead the definition and implementation of advanced documentation and escalation standards to ensure rapid and high‑quality handoffs to the engineering team.
- Drive strategic cross‑functional partnerships with the Product and Engineering teams to advocate for customer needs and influence product improvements.
- Proactively identify, define, and implement new processes, tools, and best practices to dramatically increase the efficiency and quality of the entire support team.
This position includes working 3 days a week from our office.
LinearB Values
- Put the Customer First
- Take Ownership
- One Team
- Show Product Expertise
- Be Data Driven
- Reach for the Next Level
- Listen Curiously & Speak Courageously
LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Technical Support Engineer employer: LinearB Inc.
At LinearB, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Technical Support Engineer, you will not only have the opportunity to tackle complex technical challenges but also play a pivotal role in mentoring junior team members and driving cross-functional improvements. With a commitment to employee growth and a supportive environment, our office location offers a vibrant atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd handle complex customer issues and be ready to showcase your problem-solving skills. We want to see that you can think on your feet!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when discussing technical problems. Remember, it’s not just about solving the issue but also about how you convey that solution to customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at LinearB!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in technical support. We want to see how your skills match up with the role, so don’t be shy about showcasing your expertise in SQL, APIs, and troubleshooting!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your written application to demonstrate your ability to convey complex information clearly. We love a friendly tone, so keep it professional yet approachable!
Highlight Relevant Experience:Don’t forget to mention any experience you have with tools like Zendesk and Jira. If you've led cross-functional projects or mentored others, let us know! We’re looking for someone who can take ownership and drive improvements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at LinearB Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in SQL, APIs, and the tools mentioned like Zendesk and Jira. Be ready to discuss how you've used these in past roles, as well as any experience with debugging code in Python or Node.js.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice explaining complex technical issues in simple terms. Use examples from your previous experiences to showcase your communication skills and how you’ve managed high-stakes conversations.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you triaged and resolved complex technical issues. Highlight your thought process and the steps you took to get to the root cause, demonstrating your analytical skills and ownership of the situation.
✨Emphasise Team Collaboration
This role requires cross-functional partnerships, so be ready to talk about how you've worked with product and engineering teams in the past. Share examples of how you’ve advocated for customer needs and contributed to process improvements.
