At a Glance
- Tasks: Manage high-priority customer incidents and lead troubleshooting efforts.
- Company: Progressive tech start-up in Greater London with a vibrant culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with product and engineering teams for impactful solutions.
- Why this job: Make a real difference by advocating for customer needs in a dynamic environment.
- Qualifications: 4+ years in technical support, strong communication skills, and SQL proficiency.
The predicted salary is between 40000 - 56000 € per year.
A progressive technology start-up in Greater London is seeking a Technical Support Engineer to manage high-priority customer incidents and lead troubleshooting efforts. The ideal candidate will have over 4 years of experience in technical support, excellent communication skills, and proficiency in SQL, Jira, and related tools. This role includes collaborating with product and engineering teams to advocate for customer needs, along with a hybrid work model requiring 3 days in the office.
Senior Technical Support Engineer - Escalations & Incidents employer: LinearB Inc.
Join a dynamic and innovative technology start-up in Greater London, where your expertise as a Senior Technical Support Engineer will be valued and rewarded. With a strong emphasis on employee growth, we offer a collaborative work culture that encourages professional development and the opportunity to work closely with product and engineering teams. Enjoy the flexibility of a hybrid work model while being part of a forward-thinking company that prioritises customer advocacy and technical excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer - Escalations & Incidents
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at start-ups. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on SQL and troubleshooting scenarios. We recommend practising common incident resolution questions to demonstrate your expertise.
✨Tip Number 3
Be ready to collaborate! Since this role involves working with product and engineering teams, think of examples where you've successfully advocated for customer needs. We want to see your teamwork in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Technical Support Engineer - Escalations & Incidents
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical support, especially any roles where you've managed high-priority incidents. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills:Since this role involves collaborating with various teams, it's crucial to demonstrate your excellent communication skills. Use examples in your application that showcase how you've effectively communicated with customers and colleagues.
Highlight Relevant Tools:Mention your proficiency in SQL, Jira, and any other relevant tools in your application. We love seeing candidates who are familiar with the tech we use, so don’t hold back on showcasing your expertise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LinearB Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially SQL and any tools mentioned in the job description like Jira. Be ready to discuss specific incidents you've handled and how you resolved them, as this will show your hands-on experience.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice explaining complex technical issues in simple terms. Think about how you would describe a past incident to someone without a technical background, as this will demonstrate your ability to advocate for customer needs.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle high-priority incidents. Prepare examples from your past experience where you successfully managed escalations or collaborated with product and engineering teams to resolve issues quickly.
✨Show Your Team Spirit
This role involves collaboration, so be ready to discuss how you work within a team. Share examples of how you've contributed to team success in previous roles, especially in a hybrid work environment, to show you're adaptable and a team player.
