At a Glance
- Tasks: Partner with customers to turn data into impactful business outcomes using our AI Productivity Platform.
- Company: Join a dynamic tech company focused on customer success and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Thriving startup environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real difference by helping clients achieve their goals and maximise product value.
- Qualifications: 3-5 years in a customer-facing role with strong technical understanding and communication skills.
The predicted salary is between 36000 - 60000 € per year.
We’re looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you’ll help our customers leverage LinearB’s AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You’ll act as a trusted advisor - building strong, long‑term relationships, aligning on success plans, and guiding teams to maximize the value they gain from our platform. You’ll collaborate closely with product, sales, and leadership to ensure customer goals are met, results are tracked, and insights are translated into continuous improvement. Your success will be measured by how effectively you help customers achieve theirs - strengthening retention, growth, and advocacy across your portfolio.
What you’ll do:
- Customer Onboarding & Rollouts: Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post‑launch success.
- Portfolio Management: Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value.
- Customer Touchpoints: Schedule and conduct regular check‑ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues.
- Cross‑functional Collaboration: Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn.
- Feedback Loop: Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap.
- Best Practices & Strategy: Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success.
- Customer Advocacy: Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships.
- Data‑Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product.
Requirements:
- Experience: 3‑5 years in a customer‑facing, technical role for a B2B SaaS product, ideally with experience managing relationships with technical buyers.
- Technical Aptitude: Strong technical understanding of the Dev‑Ops space, able to engage with customers on a technical level and translate complex concepts into actionable advice.
- Customer‑focused: Proven track record of building and managing customer relationships, including working with senior level executives to ensure client success and satisfaction.
- Communication Skills: Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to both technical and non‑technical stakeholders.
- Business Acumen: Strong ability to balance customer needs with business objectives, using data to make informed decisions that drive customer satisfaction and success.
- Adaptability: Comfortable working in a fast‑paced, rapidly‑scaling startup environment, with the ability to wear multiple hats and adapt to evolving needs.
- Cross‑functional Collaboration: Ability to work seamlessly with Sales, Product, Technology, and Marketing teams to align on customer needs and deliver comprehensive solutions.
- Education: BS/MS or equivalent experience in a technical or business‑related field.
If you’re passionate about customer success, enjoy working with technical products, and thrive in a dynamic environment, we’d love to talk with you!
LinearB Values:
- Put the Customer First
- Take Ownership
- One Team
- Show Product Expertise
- Be Data Driven
- Reach for the Next Level
- Listen Curiously & Speak Courageously
LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Customer Success Manager employer: LinearB Inc.
At LinearB, we pride ourselves on being an exceptional employer that champions customer success and fosters a collaborative work culture. Our team thrives in a dynamic environment where innovation is encouraged, and employees are empowered to take ownership of their roles, ensuring meaningful growth opportunities. With a strong focus on data-driven decision-making and cross-functional collaboration, we provide our Customer Success Managers with the tools and support needed to build lasting relationships and drive impactful outcomes for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LinearB on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that make you stand out.
✨Tip Number 2
Prepare for the interview by understanding LinearB's AI Productivity Platform inside out. Familiarise yourself with how it impacts engineering team performance. This will help you speak confidently about how you can drive meaningful outcomes for customers.
✨Tip Number 3
Showcase your customer success stories! Be ready to share specific examples of how you've helped clients achieve their goals in previous roles. This will demonstrate your ability to build strong relationships and drive results, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the LinearB team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-facing roles and how you've helped clients achieve success with technical products. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and cross-functional teams, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear examples in your application that show how you've effectively conveyed complex ideas to different audiences.
Highlight Your Technical Aptitude:We’re looking for someone who understands the Dev-Ops space, so don’t shy away from showcasing your technical knowledge. Mention any relevant tools or platforms you've worked with, and how you've used them to drive customer success in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at LinearB Inc.
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of LinearB’s AI Productivity Platform. Familiarise yourself with its features and how it benefits engineering teams. This will help you speak confidently about how you can guide customers to maximise their use of the product.
✨Prepare for Customer Scenarios
Think of specific examples from your past experience where you've successfully onboarded clients or resolved issues. Be ready to discuss how you managed relationships and drove customer success, as this will demonstrate your ability to align with the role's requirements.
✨Showcase Your Communication Skills
Since this role involves interacting with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. During the interview, aim to convey your thoughts clearly and concisely, showcasing your excellent communication skills.
✨Emphasise Data-Driven Decision Making
Be prepared to discuss how you’ve used data to inform your strategies in previous roles. Highlight any metrics or success stories that illustrate your ability to drive customer satisfaction and retention through data-driven initiatives.
