At a Glance
- Tasks: Drive successful implementations of our platform and guide customers to maximise value.
- Company: Join LinearB, a leader in Developer Productivity Insight, fostering innovation and efficiency.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer success and innovative solutions.
- Why this job: Be a key player in transforming engineering teams and enhancing their productivity.
- Qualifications: 3+ years in a technical customer-facing role with strong troubleshooting skills.
The predicted salary is between 36000 - 60000 € per year.
LinearB is a leading Developer Productivity Insight Platform (DPIP) that empowers engineering teams with actionable insights and workflow automation. Our solutions help improve developer productivity and experience, enable predictable project delivery, and drive profitable engineering. Join us to be part of an innovative company driving efficiency and excellence in software development.
As a Customer Success Engineer (CSE) on our post-sales team at LinearB, you will be a key part of driving successful implementations of our platform post-sale. You’ll partner closely with Customer Success Managers and serve as a technical bridge between LinearB and our customers—guiding engineering organizations to adopt, scale, and maximize the value of our solutions. Your technical expertise in DevOps & software delivery practices will help customers achieve measurable outcomes and long-term success with LinearB.
What You’ll Do
- Partner with Customer Success Managers to onboard new customers and lead technical implementation of LinearB’s platform and automation suite.
- Assist in troubleshooting implementation and data issues under guidance from a Customer Solution Architect.
- Work between our Support engineers, backend engineers, and CSMs to bridge the gap between customer problem tickets and speedy resolution.
- Translate customer requirements into appropriate technical configurations & integrations.
- Write and execute SQL queries to analyze data, support troubleshooting, or validate implementation results.
- Provide best practice recommendations for integrating LinearB into CI/CD pipelines, SCM tools, and collaboration platforms.
- Deliver occasional customer training and enablement sessions to ensure technical teams are empowered to use LinearB effectively.
- Lead technical onboarding, troubleshooting, and ongoing optimization efforts with engineering teams.
- Act as a technical advisor and thought partner, advocating for innovative use of LinearB within customer organizations.
- Work cross-functionally with Product, Engineering, and Support teams to escalate and resolve technical issues.
- Represent customer voice by providing structured feedback to influence LinearB’s product roadmap and features.
Qualifications
- 3+ years in a customer-facing technical role such as Support Engineer, Customer Engineer, Sales Engineer, or DevOps Engineer.
- Ability and willingness to engage with customers live, primarily via virtual meetings.
- Strong troubleshooting skills and a results-driven mindset.
- Excellent verbal and written communication skills.
- Strong hands-on experience with Git-based development workflows and tools like GitHub, GitLab, Bitbucket, or Azure DevOps.
- Knowledge of DevOps practices including CI/CD, SDLC automation, and developer productivity tooling.
- SQL querying skills for customer data analysis, validation, and troubleshooting.
- Familiarity with productivity or engineering analytics tools (e.g., LinearB, Jellyfish, Code Climate, etc.) is a plus.
- Experience with Jira and Zendesk is a plus.
- Bonus: be comfortable in reading code written in Python, Nodejs, Typescript, and React.
- Background in software engineering or infrastructure engineering is strongly preferred.
LinearB Values
- Put the Customer First
- Take Ownership
- One Team
- Show Product Expertise
- Be Data Driven
- Reach for the Next Level
- Listen Curiously & Speak Courageously
LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Customer Success Engineer - Post-Sales (UK Based) employer: LinearB Inc.
At LinearB, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a Customer Success Engineer, you will benefit from continuous professional development opportunities, a supportive team environment, and the chance to make a significant impact on our customers' success. Located in the UK, we offer a flexible hybrid working model that promotes work-life balance while being part of a forward-thinking company dedicated to enhancing developer productivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Engineer - Post-Sales (UK Based)
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success and technical troubleshooting. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub repository where you can demonstrate your SQL querying abilities and any relevant projects. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Engineer - Post-Sales (UK Based)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Engineer role. Highlight your experience with DevOps, SQL, and customer-facing roles to show us you’re the perfect fit!
Showcase Your Technical Skills:Don’t hold back on your technical expertise! We want to see your hands-on experience with Git-based workflows and any familiarity with tools like LinearB. This is your chance to shine!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your experiences and how they relate to the role. We appreciate clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LinearB Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around DevOps practices and SQL querying. Be ready to discuss how you've used these skills in past roles, as well as how they can be applied to help customers succeed with LinearB.
✨Understand the Customer's Journey
Familiarise yourself with the customer lifecycle and how LinearB fits into it. Think about how you can help customers maximise their use of the platform and be prepared to share examples of how you've successfully onboarded or supported clients in the past.
✨Communicate Clearly and Confidently
Since you'll be engaging with customers live, practice articulating your thoughts clearly. Use examples from your experience to demonstrate your problem-solving skills and how you can bridge the gap between technical issues and customer needs.
✨Show Your Passion for Continuous Improvement
LinearB values a data-driven approach and reaching for the next level. Be ready to discuss how you stay updated with industry trends and tools, and share any innovative ideas you have for improving customer success and engineering productivity.
