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For Companies At a Glance
- Tasks: Build strong relationships with top customers and ensure they get the most from our platform.
- Company: Join a remote-first tech company focused on software craftsmanship and innovation.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Why this job: Be a key player in enhancing customer satisfaction and driving success for leading companies.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Work in a dynamic team with a focus on collaboration and excellence.
The predicted salary is between 36000 - 60000 £ per year.
At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work.
We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.
Please note: While Linear is a remote-first company across the US and Europe, this role is based in London. We’re looking for someone who can work from our London office 2–3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region.
What you'll do:
- Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor.
Customer Success Manager, Europe in London employer: Linear
Contact Detail:
Linear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Europe in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Linear on LinkedIn or other platforms. Ask them about their experiences and share your passion for software craftsmanship. This can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Linear's mission and values. Show us how your skills align with our focus on customer success and software quality. Tailor your examples to highlight your experience in building strong relationships and driving customer satisfaction.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and make sure to follow up. A little persistence goes a long way, and it shows us you're genuinely interested in being part of our team.
✨Tip Number 4
During interviews, be ready to discuss how you would onboard new customers and ensure they get the most out of Linear. Share specific strategies you've used in the past to foster strong relationships and drive retention. We want to see your passion for helping others succeed!
We think you need these skills to ace Customer Success Manager, Europe in London
Some tips for your application 🫡
Show Your Passion for Software: When writing your application, let your love for software craftsmanship shine through. We want to see how you connect with our mission to bring magic back to software and how you can contribute to that vision.
Highlight Your Customer Success Experience: Make sure to showcase any previous experience in customer success or relationship management. We’re looking for someone who can champion our customers’ needs, so share specific examples of how you've done this in the past.
Be Authentic and Personal: We appreciate authenticity! Don’t be afraid to let your personality come through in your writing. Share why you’re excited about this role and what makes you a great fit for our team at Linear.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get to know you better!
How to prepare for a job interview at Linear
✨Know Your Customers
Before the interview, research Linear's top customers and their industries. Understand their pain points and how Linear's tool can address them. This will help you demonstrate your ability to build and maintain strategic relationships.
✨Showcase Your Onboarding Skills
Prepare examples of how you've successfully onboarded customers in the past. Highlight your approach to ensuring they realise the full value of a product. This is crucial for a Customer Success Manager role, so be ready to discuss specific strategies you've used.
✨Emphasise Collaboration
Since this role involves working closely with sales and other teams, be prepared to talk about your experience in cross-functional collaboration. Share stories that illustrate your ability to work effectively with different stakeholders to drive customer satisfaction.
✨Passion for Software Craftsmanship
Linear values a passion for quality work. Be sure to convey your enthusiasm for software and how it impacts customer success. Discuss any relevant projects or experiences that showcase your commitment to excellence in this field.
