At a Glance
- Tasks: Support tenants during home improvement projects and ensure a smooth experience.
- Company: Join a dynamic team focused on social housing improvements.
- Benefits: Earn £15.40 per hour, enjoy a fuel allowance, and work Monday to Friday.
- Other info: Potential for permanent role and growth in the housing sector.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong customer service skills and good IT proficiency required.
The predicted salary is between 15.4 - 15.4 £ per hour.
Location: Teesside and Sunderland
Contract Type: Temporary Contract
Pay Rate: £15.40 per hour PAYE
Linear Recruitment are currently seeking an experienced Customer Experience Coordinator (TLO) to join a busy team supporting social housing improvement projects across Teesside and Sunderland. This is a temporary contract covering holiday periods across several projects with three social housing providers. The role will run from mid-June until the end of September, with the potential to become permanent (subject to business requirements).
The Role
As a Customer Experience Coordinator, you will play a key role in supporting tenants throughout improvement works being carried out in their homes. This will include projects such as:
- New windows and doors
- Kitchen and bathroom upgrades
- Heating system replacements
- General home improvement works
The role is highly customer-focused and will involve regular face-to-face interaction with tenants in their homes. You will provide clear information about upcoming works, answer questions, resolve concerns, and ensure tenants feel supported throughout the process. You will also be responsible for completing digital records and forms using company-provided equipment, including a tablet, laptop, and mobile phone.
Working hours: Monday to Friday, 8:00am – 4:30pm. A weekly fuel allowance is also provided.
The Person
We are looking for someone with:
- Previous experience delivering excellent customer service in a face-to-face environment
- Strong communication and interpersonal skills
- The ability to build positive relationships with tenants and customers
- Good IT skills and confidence using digital systems
- A professional and approachable manner
- Access to your own transport
Experience within housing, property services, maintenance, or a similar customer-facing environment would be highly beneficial.
Benefits
- £15.40 per hour PAYE
- Monday to Friday working hours
- Fuel allowance provided
- Opportunity to gain experience across multiple housing improvement projects
- Potential for a permanent opportunity
This is a temporary position and Linear Recruitment Limited will be acting as an employment business for the supply of temporary workers to the hirer.
Tennent Liasson Officer employer: Linear Recruitment
Linear Recruitment is an excellent employer, offering a supportive work culture that prioritises customer experience and employee growth. With competitive pay rates and the opportunity to gain valuable experience across various housing improvement projects in Teesside and Sunderland, employees can expect a rewarding environment that fosters professional development and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Tennent Liasson Officer
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Linear Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Linear Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Tennent Liasson Officer
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Linear Recruitment.
How to prepare for a job interview at Linear Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Linear Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Linear Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
