At a Glance
- Tasks: Be the go-to person for tenants during roofing projects and keep everyone in the loop.
- Company: Join a dedicated team focused on improving social housing in Mansfield.
- Benefits: Competitive salary, temp to perm opportunity, and a chance to make a difference.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Help residents feel at home while managing exciting refurbishment projects.
- Qualifications: Experience in social housing and strong communication skills are a must.
The predicted salary is between 39000 - 41000 £ per year.
We are currently recruiting for an experienced Tenant Liaison Officer to join a social housing roofing replacement scheme in Mansfield. This role will support a programme of pitched roof replacement works being carried out on occupied properties, acting as the key point of contact between residents, site teams, and the client. The successful candidate will have previous experience working within social housing refurbishment or planned maintenance projects and be confident managing resident communication throughout the duration of works.
The Role
- Acting as the main point of contact for tenants throughout roofing works
- Building positive relationships with residents and maintaining regular communication
- Issuing notices and keeping tenants updated on schedules and progress
- Handling tenant queries, concerns, and complaints professionally
- Carrying out resident visits before, during, and after works
- Supporting site teams to minimise disruption to occupied properties
- Recording resident feedback and maintaining accurate records
- Working closely with Site Managers and operational teams
Requirements
- Previous experience as a Tenant Liaison Officer within social housing essential
- Experience working on occupied refurbishment or planned maintenance schemes
- Strong communication and customer service skills
- Ability to manage challenging situations professionally and empathetically
- Excellent organisational and administrative skills
- Full UK driving licence preferred
Tenant Liaison Officer employer: Linear Recruitment
Join a dynamic team dedicated to enhancing the lives of residents in Mansfield through meaningful social housing projects. As a Tenant Liaison Officer, you will benefit from a supportive work culture that prioritises employee development and offers competitive remuneration. With opportunities for professional growth and a commitment to community engagement, this role provides a rewarding environment for those passionate about making a difference.
