At a Glance
- Tasks: Deliver high-quality flooring solutions and provide excellent customer care.
- Company: Established flooring contractor with a strong reputation in residential construction.
- Benefits: Competitive salary, company van, pension scheme, and supportive team environment.
- Other info: Join a collaborative team and enjoy long-term career stability.
- Why this job: Combine your flooring expertise with customer service in a growing business.
- Qualifications: Experience in flooring installation and strong communication skills required.
The predicted salary is between 32000 - 35000 £ per year.
An excellent opportunity has arisen for an experienced Flooring Customer Care Fitter to join a growing and well-established specialist flooring contractor operating across the North East.
Working with some of the UK’s largest house builders, you’ll play a key role in delivering high-quality remedial and customer care works across new build residential developments. This is a fantastic opportunity for someone who enjoys problem solving, working independently, and delivering excellent customer service while maintaining high standards of workmanship.
Why this role stands out
The business has developed a strong reputation within the residential construction sector for delivering high-quality flooring solutions and exceptional customer service. You’ll be joining a supportive and collaborative team where quality, communication, and professionalism are genuinely valued.
The role
- Carry out customer care remedial works across a range of flooring types
- Liaise with the Customer Care team to coordinate and complete remedial visits
- Conduct site visits to assess reported flooring issues and determine solutions
- Complete remedial works within agreed timescales
- Communicate professionally with homeowners, clients, and internal teams
- Provide technical advice relating to flooring products and maintenance
- Maintain accurate records and updates on customer care cases
- Work closely with operational and site teams to ensure smooth delivery of works
What they’re looking for
- Experience fitting a variety of flooring types including Carpet, LVT, Vinyl, Safety Flooring, and Sub-Floor Preparation
- Strong knowledge of flooring products and installation methods
- Experience working on residential developments or large-scale construction projects preferred
- Excellent communication and customer service skills
- Strong organisational and problem-solving abilities
- Professional and solution-focused approach
- Good attention to detail and quality standards
- Full UK driving licence required
- CSCS card and relevant flooring qualifications beneficial
Why Join
- Competitive salary and benefits package
- Fully expensed company van for business use
- Company pension scheme
- Supportive and collaborative team environment
- Opportunity to work with leading UK house builders
- Long-term career stability within a growing business
If you’re looking for a role where you can combine technical flooring expertise with excellent customer service, this is well worth a conversation.
Customer Care Flooring Fitter employer: Linear Recruitment
Join a well-established flooring contractor in the North East, where you will be part of a supportive team that values quality and professionalism. With competitive salaries, a fully expensed company van, and opportunities for long-term career growth, this role offers a rewarding environment for those passionate about delivering exceptional customer service and high-quality workmanship in residential construction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Flooring Fitter
✨Tip Number 1
Network like a pro! Reach out to your contacts in the residential construction sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of your flooring work, bring it along to interviews or share it online. Visual proof of your expertise can really set you apart from the competition.
✨Tip Number 3
Prepare for those tricky questions! Think about common customer care scenarios you might face and how you’d handle them. Being ready with examples will show you’re not just a fitter, but a problem-solver too.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to get noticed by the right people in the industry.
We think you need these skills to ace Customer Care Flooring Fitter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with different flooring types and customer service skills. We want to see how your background fits the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about flooring and customer care. We love seeing candidates who can communicate their enthusiasm and problem-solving abilities.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We value a solution-focused approach, so let us know how you’ve made a difference in past projects!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Linear Recruitment
✨Know Your Flooring Types
Make sure you brush up on the different types of flooring you'll be working with, like Carpet, LVT, and Vinyl. Being able to discuss their installation methods and maintenance will show that you're not just experienced but also knowledgeable.
✨Showcase Your Problem-Solving Skills
Prepare examples of past challenges you've faced in flooring fitting and how you resolved them. This role is all about delivering solutions, so demonstrating your ability to think on your feet will impress the interviewers.
✨Communicate Like a Pro
Since this job involves liaising with homeowners and clients, practice your communication skills. Be ready to explain technical details in a way that's easy for anyone to understand, showing that you can bridge the gap between technical and customer service.
✨Highlight Your Team Spirit
This company values collaboration, so be prepared to talk about how you work within a team. Share experiences where you’ve successfully collaborated with others to deliver high-quality results, as this will align with their supportive environment.
