At a Glance
- Tasks: Be the go-to person for tenants during roofing projects, ensuring smooth communication.
- Company: Join a dedicated team in social housing, making a difference in people's lives.
- Benefits: Competitive salary, temp to perm opportunity, and a chance to grow your career.
- Other info: Dynamic role with opportunities to build relationships and enhance community living.
- Why this job: Help residents feel supported while improving their homes – make a real impact!
- Qualifications: Experience in social housing and strong communication skills are a must.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for an experienced Tenant Liaison Officer to join a social housing roofing replacement scheme in Mansfield. This role will support a programme of pitched roof replacement works being carried out on occupied properties, acting as the key point of contact between residents, site teams, and the client.
The successful candidate will have previous experience working within social housing refurbishment or planned maintenance projects and be confident managing resident communication throughout the duration of works.
The Role
- Acting as the main point of contact for tenants throughout roofing works
- Building positive relationships with residents and maintaining regular communication
- Issuing notices and keeping tenants updated on schedules and progress
- Handling tenant queries, concerns, and complaints professionally
- Carrying out resident visits before, during, and after works
- Supporting site teams to minimise disruption to occupied properties
- Recording resident feedback and maintaining accurate records
- Working closely with Site Managers and operational teams
Requirements
- Previous experience as a Tenant Liaison Officer within social housing essential
- Experience working on occupied refurbishment or planned maintenance schemes
- Strong communication and customer service skills
- Ability to manage challenging situations professionally and empathetically
- Excellent organisational and administrative skills
- Full UK driving licence preferred
Tenant Liaison Officer in Sutton in Ashfield employer: Linear Recruitment Ltd
As a Tenant Liaison Officer with us, you will be part of a dedicated team committed to enhancing the lives of residents in Mansfield through effective communication and support during essential roofing works. We pride ourselves on fostering a collaborative work culture that values employee growth, offering training and development opportunities to help you excel in your role. Join us for a rewarding career where your contributions directly impact the community and enjoy the benefits of a competitive salary and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Sutton in Ashfield
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Tenant Liaison Officer role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your communication skills. As a Tenant Liaison Officer, you'll need to handle queries and complaints with ease, so practice responding to common tenant concerns in a calm and professional manner.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous work in social housing refurbishment. Share specific examples of how you've built relationships with residents and managed their expectations during projects.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities for Tenant Liaison Officers, and applying directly can give you a better chance of landing that dream job. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Tenant Liaison Officer in Sutton in Ashfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in social housing and tenant liaison roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working as a Tenant Liaison Officer and how your previous experiences have prepared you for this role. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role involves a lot of resident interaction, make sure to highlight your strong communication skills in your application. We love candidates who can handle queries and concerns with empathy and professionalism!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Linear Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and refurbishment projects. Understand the specific challenges tenants face during roofing works, and be ready to discuss how you would address their concerns.
✨Showcase Your Communication Skills
As a Tenant Liaison Officer, communication is key. Prepare examples of how you've successfully managed tenant queries or complaints in the past. Highlight your ability to build relationships and keep residents informed throughout a project.
✨Demonstrate Empathy and Professionalism
Be ready to talk about how you handle challenging situations with tenants. Share instances where you've had to manage difficult conversations while maintaining professionalism and empathy. This will show your potential employer that you can navigate sensitive issues effectively.
✨Organisational Skills Matter
Since you'll be managing multiple tasks and keeping accurate records, be prepared to discuss your organisational strategies. Talk about tools or methods you use to stay on top of schedules and tenant communications, ensuring nothing falls through the cracks.
