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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure a top-notch experience.
- Company: Join a friendly team in a supportive office environment in Sunderland.
- Benefits: Enjoy flexible freelance arrangements and competitive pay.
- Other info: Immediate start available with opportunities for ongoing work.
- Why this job: Make a real difference by enhancing customer experiences every day.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Location: Sunderland
Contract Type: Freelance/Permanent
Rate: Competitive day or hourly rate depending on experience
We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team based in Sunderland. This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility.
Key Responsibilities
- Act as the main point of contact for customer enquiries
- Coordinate appointments, updates, and ongoing communication
- Maintain accurate customer records and internal systems
- Liaise with internal departments to ensure smooth service delivery
- Resolve customer issues efficiently and professionally
- Monitor customer feedback and identify areas for improvement
- Support day-to-day office operations and administration
Requirements
- Previous experience in customer service, customer experience, office coordination, or administration
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Confident using email, CRM systems, and Microsoft Office
- Ability to work independently and manage priorities
- Professional and positive attitude
Desirable
- Experience working in a fast-paced office environment
- Background in property, construction, retail, or service industries
- Freelance or self-employed experience
What We Offer
- Flexible freelance arrangement
- Friendly and supportive office environment
- Opportunity for ongoing work
- Central Sunderland office location
- Immediate start available
Customer Experience Coordinator in Sunderland employer: Linear Recruitment Ltd
Contact Detail:
Linear Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Experience Coordinator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your skills match their needs. Practise common interview questions, especially around customer service scenarios, so you can shine when it’s your turn to talk.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself. They’re looking for someone personable and proactive, so let your enthusiasm for customer experience come through.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Experience Coordinator in Sunderland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Coordinator role. Highlight your relevant experience in customer service and coordination, and show us how your skills align with what we're looking for.
Show Off Your Personality: We love a personable approach! Let your unique character shine through in your application. Share examples of how you've solved problems or improved customer experiences in the past – we want to see your proactive side!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your information well so we can easily see your qualifications and experience without any fluff.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and can get back to you about this exciting opportunity!
How to prepare for a job interview at Linear Recruitment Ltd
✨Know Your Customer Experience
Make sure you understand what excellent customer experience means for the company. Research their values and how they interact with customers. Be ready to share examples from your past experiences where you’ve gone above and beyond to ensure customer satisfaction.
✨Show Off Your Organisational Skills
As a Customer Experience Coordinator, organisation is key. Prepare to discuss how you manage your time and prioritise tasks. Bring along examples of how you've coordinated appointments or managed customer records in previous roles to demonstrate your skills.
✨Practice Your Communication Style
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you would handle customer enquiries and resolve issues effectively.
✨Be Ready to Discuss Feedback
Customer feedback is crucial for improvement. Think about times when you’ve received feedback—both positive and negative—and how you used it to enhance your service. Be prepared to discuss how you would monitor and act on customer feedback in this role.