Customer Experience Coordinator Location: Darlington Contract Type: Freelance Rate: Competitive day or hourly rate depending on experience We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team. This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility. Key Responsibilities Act as the main point of contact for customer enquiries Coordinate appointments, updates, and ongoing communication Maintain accurate customer records and internal systems Liaise with internal departments to ensure smooth service delivery Resolve customer issues efficiently and professionally Monitor customer feedback and identify areas for improvement Support day-to-day office operations and administration Requirements Previous experience in customer service, customer experience, office coordination, or administration Excellent communication and interpersonal skills Strong organisational abilities and attention to detail Confident using email, CRM systems, and Microsoft Office Ability to work independently and manage priorities Professional and positive attitude Desirable Experience working in a fast-paced office environment Background in property, construction, retail, or service industries Freelance or self-employed experience What We Offer Flexible freelance arrangement Friendly and supportive office environment Opportunity for ongoing work Immediate start available
Customer Experience Coordinator in Darlington employer: Linear Recruitment Ltd
Join a leading Tier One infrastructure contractor as an Engineering Manager and be part of a dynamic team delivering a flagship multi-million-pound EPC project in the UK energy sector. With a strong focus on employee growth, you will benefit from ongoing professional development and support towards chartership, all while working in a collaborative environment that values technical excellence and innovation. This site-based role offers a unique opportunity to lead multidisciplinary teams and make a significant impact on major infrastructure projects, ensuring a rewarding and meaningful career path.
