At a Glance
- Tasks: Deliver high-quality flooring solutions and provide excellent customer care.
- Company: Established flooring contractor with a strong reputation in the residential sector.
- Benefits: Competitive salary, company van, pension scheme, and supportive team environment.
- Other info: Long-term career stability and opportunities for professional growth.
- Why this job: Join a growing business and work with leading UK house builders.
- Qualifications: Experience in flooring installation and strong customer service skills required.
The predicted salary is between 32000 - 35000 £ per year.
An excellent opportunity has arisen for an experienced Flooring Customer Care Fitter to join a growing and well-established specialist flooring contractor operating across the North East. Working with some of the UK’s largest house builders, you’ll play a key role in delivering high-quality remedial and customer care works across new build residential developments. This is a fantastic opportunity for someone who enjoys problem solving, working independently, and delivering excellent customer service while maintaining high standards of workmanship.
Why this role stands out
The business has developed a strong reputation within the residential construction sector for delivering high-quality flooring solutions and exceptional customer service. You’ll be joining a supportive and collaborative team where quality, communication, and professionalism are genuinely valued.
The role
- Carry out customer care remedial works across a range of flooring types
- Liaise with the Customer Care team to coordinate and complete remedial visits
- Conduct site visits to assess reported flooring issues and determine solutions
- Complete remedial works within agreed timescales
- Communicate professionally with homeowners, clients, and internal teams
- Provide technical advice relating to flooring products and maintenance
- Maintain accurate records and updates on customer care cases
- Work closely with operational and site teams to ensure smooth delivery of works
What we’re looking for
- Experience fitting a variety of flooring types including Carpet, LVT, Vinyl, Safety Flooring, and Sub‑Floor Preparation
- Strong knowledge of flooring products and installation methods
- Experience working on residential developments or large‑scale construction projects preferred
- Excellent communication and customer service skills
- Strong organisational and problem‑solving abilities
- Professional and solution‑focused approach
- Good attention to detail and quality standards
- Full UK driving licence required
- CSCS card and relevant flooring qualifications beneficial
Why Join
- Competitive salary and benefits package
- Fully expensed company van for business use
- Company pension scheme
- Supportive and collaborative team environment
- Opportunity to work with leading UK house builders
- Long‑term career stability within a growing business
If you’re looking for a role where you can combine technical flooring expertise with excellent customer service, this is well worth a conversation.
Customer Care Flooring Fitter employer: Linear Recruitment Ltd
Join a well-established flooring contractor in the North East, renowned for its commitment to quality and exceptional customer service. With a competitive salary, fully expensed company van, and a supportive team environment, this role offers not only stability but also opportunities for professional growth while working with some of the UK's largest house builders.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Flooring Fitter
✨Tip Number 1
Network like a pro! Reach out to your contacts in the construction and flooring industry. Let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of your previous work, bring it along to interviews or site visits. It’s a great way to demonstrate your expertise in fitting various flooring types and your attention to detail.
✨Tip Number 3
Prepare for those tricky questions! Think about common issues you’ve faced in customer care and how you solved them. Being able to share specific examples will show your problem-solving abilities and customer service skills.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace Customer Care Flooring Fitter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with different flooring types and any relevant qualifications. We want to see how your skills match up with what we're looking for, so don’t hold back!
Show Off Your Customer Service Skills:Since this role is all about delivering excellent customer care, include examples of how you've gone above and beyond for customers in the past. We love seeing that problem-solving attitude!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Linear Recruitment Ltd
✨Know Your Flooring Types
Make sure you brush up on the different types of flooring you'll be working with, like Carpet, LVT, and Vinyl. Being able to discuss your experience and knowledge about these products will show that you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past challenges you've faced in flooring installation or customer care. Highlight how you approached these issues and the solutions you implemented, as this role values a solution-focused mindset.
✨Communicate Like a Pro
Since excellent communication is key, practice how you would explain technical flooring issues to homeowners or clients. Being clear and professional in your communication will set you apart from other candidates.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and keep track of multiple projects. Mention any tools or methods you use to stay organised, as this will reassure them that you can handle the demands of the job.
