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For Companies At a Glance
- Tasks: Be the friendly face for tenants, ensuring their needs are met with care and professionalism.
- Company: Join a supportive, community-driven team focused on enhancing customer experiences.
- Benefits: Flexible freelance work, competitive pay, and opportunities for training and development.
- Why this job: Make a real difference in people's lives while growing your career in customer service.
- Qualifications: Experience in customer service or housing, with strong communication skills.
- Other info: Potential for permanent position and a dynamic work environment.
The predicted salary is between 24000 - 36000 £ per year.
Ensure all your application information is up to date and in order before applying for this opportunity.
Location: Ashington
Contract: Freelance
Rate: Competitive, depending on experience
The Role
You’ll be the first point of contact for tenants, clients, and site teams — ensuring every customer interaction is handled with care, professionalism, and efficiency. Your role will be central to making sure our residents feel heard, supported, and informed at every stage of our work.
Key responsibilities:
- Managing incoming tenant enquiries and complaints with empathy and efficiency
- Liaising between residents, site teams, and management to ensure smooth communication
- Monitoring customer feedback and identifying opportunities for service improvement
- Supporting project teams with updates, scheduling, and reporting
- Maintaining accurate records in line with company and client requirements
About You
We’re looking for someone who:
- Has previous experience in customer service, housing, or construction (social housing experience a bonus)
- Is a great communicator — calm under pressure, empathetic, and solution-focused
- Can work independently and manage their time effectively
- Is confident using IT systems and reporting tools
- Brings a proactive, can-do attitude and genuine care for people
What We Offer
- Flexible freelance arrangement with consistent work
- Supportive, community-driven team environment
- Opportunity to transition into a permanent position for the right candidate
- Training and development opportunities as the role grows
Customer Experience Coordinator in Ashington employer: Linear Recruitment Ltd
Contact Detail:
Linear Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator in Ashington
✨Tip Number 1
Before you even think about applying, make sure your online presence is polished. Update your LinkedIn profile and any other relevant social media to reflect your customer service experience and skills. We want to see that you’re not just a great communicator but also someone who genuinely cares about people!
✨Tip Number 2
When you get that interview, prepare to showcase your empathy and problem-solving skills. Think of specific examples from your past roles where you’ve turned a complaint into a positive experience. We love hearing about how you’ve made a difference in customer interactions!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and mission can help you tailor your responses during interviews. We’re all about community and support, so showing that you align with our ethos will definitely give you an edge.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team. Let’s get you on board as a Customer Experience Coordinator!
We think you need these skills to ace Customer Experience Coordinator in Ashington
Some tips for your application 🫡
Keep It Relevant: Make sure your CV and cover letter highlight your experience in customer service, especially if you've worked in housing or construction. Tailor your application to show how your skills match the role of Customer Experience Coordinator.
Show Your Communication Skills: Since you'll be the first point of contact for tenants and clients, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you've handled a challenging customer interaction.
Highlight Your Empathy: Empathy is key in this role! Make sure to mention any experiences where you've shown understanding and support to customers. This will help us see that you genuinely care about making a difference in people's lives.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Linear Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and mission. Understand their approach to customer service and how they handle tenant interactions. This will help you align your answers with what they’re looking for.
✨Showcase Your Empathy
As a Customer Experience Coordinator, empathy is key. Prepare examples from your past experiences where you successfully managed tenant enquiries or complaints. Highlight how you listened to customers and provided solutions that made a difference.
✨Be Ready to Discuss Feedback
Think about how you’ve used customer feedback in previous roles. Be prepared to discuss specific instances where you identified areas for improvement and how you implemented changes. This shows you’re proactive and solution-focused.
✨Practice Your Communication Skills
Since communication is crucial for this role, practice articulating your thoughts clearly and calmly. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering potential questions.
