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- Tasks: Lead client relationships and deliver innovative eDiscovery solutions.
- Company: Join Lineal, a forward-thinking legal tech firm focused on innovation.
- Benefits: Competitive salary, mentorship opportunities, and a dynamic work environment.
- Why this job: Make a real impact in the eDiscovery industry while advancing your career.
- Qualifications: 4+ years in eDiscovery and strong communication skills required.
- Other info: Opportunity for growth into management and leadership roles.
The predicted salary is between 36000 - 60000 £ per year.
Lineal, an innovative eDiscovery and legal technology services firm, is made up of a team of industry innovators who are highly driven and motivated to work together to further Lineal’s promise of countering legal’s most pressing issues through an optimal blend of advanced technologies.
As a Solutions Manager for Lineal Services, you are the primary driver of the client relationship on a day-to-day basis to ensure follow through on Lineal client commitments, timely and accurate communications, and a consultative approach to delivering outcomes to our client that solves their problems. Lineal views the Solutions Manager as a key contributor to driving holistic solutions to client challenges and creating key differentiators within the marketplace.
This role is designed for someone with a strong working knowledge of eDiscovery service best practices, a strong desire to provide consultative solutions, and an overall strong customer-centered work ethic. You are expected to uphold high service quality and efficiency standards, coordinate internally to drive client desired outcomes, while proactively communicating and managing tasks to strengthen client relationships as a leader on the fulfillment team. You are also tasked with the day-to-day mentorship of junior team members to ensure that Lineal standards and practices are being followed.
Responsibilities:- First line of response and consistent updating of client requests from inception through closure.
- Assessing inbound client communications to determine the proper solution approach to fulfil the client’s desired outcome/needs.
- Opening work orders for client fulfillment and providing meaningful descriptions of the request.
- Coordination of data delivery prioritization.
- Monitor the Tier 1 queue and assign tasks and load balance the team as appropriate to meet client needs.
- Coordinate with the Delivery Leads to ensure proper load balancing of the Tier 2 service team.
- Coordinate with the Forensics, Solutions and Data Review teams to ensure proper client updates are occurring.
- Coordination and creation of new client projects.
- Preparation of project and task cost estimates, tracking, and updating the client on the actual costs against the estimate.
- Daily approval of time entry for all projects.
- Assess client requests to determine a consultative approach to the problem.
- Driving ideal outcomes as opposed to acceptable task delivery.
- Communicate project status, issues, and expectations clearly and timely to colleagues, management, and clients as required.
- Work as part of a team in a follow-the-sun model, with a drive to improve the lives of our customers.
- Ensure all tasks assigned are delivered on time and are accurate.
- Manage multiple tasks and priorities to Service Level Agreements (SLAs) in a fast-paced environment.
- Mentor and train Tier 1 and Tier 2 analysts, sharing knowledge and best practices.
- Maintain an understanding of various data types and eDiscovery workflows.
- Participate in continuous learning and development to stay current with industry standards and best practices.
- Understand and demonstrate good customer service.
- Assist in implementing new processes, procedures and technologies within the Fulfillment Organization.
- 4+ years in client facing eDiscovery role.
- 5+ years of experience in eDiscovery.
- Track record of innovation and efficiency in eDiscovery projects.
- Strong knowledge of eDiscovery tools such as Relativity and Nuix.
- Strong project and task management skills.
- Proactive approach to problem-solving.
- Professional demeanor and strong communication skills, both written and oral.
- Excellent attention to detail.
- Ability to adapt on the fly to new processes.
- Certification in eDiscovery platforms.
This role is ideal for an individual who is looking to advance their career within the eDiscovery industry by moving into a management and leadership role within the project and delivery lifecycle. The Solutions Manager is a key role in the success of eDiscovery projects at Lineal by ensuring Customer Elation through meaningful and consultative interactions, an adherence to standards, and driving timely delivery.
Solutions Manager employer: Lineal
Contact Detail:
Lineal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Manager
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that Solutions Manager role.
✨Tip Number 2
Prepare for those interviews by researching Lineal and its eDiscovery services. We want to see you shine by showing how your skills align with their mission of tackling legal challenges with innovative solutions.
✨Tip Number 3
Practice your consultative approach! Think about how you would handle client requests and deliver outcomes. We’re looking for candidates who can demonstrate their problem-solving skills in real-time during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to our team and help us drive client success.
We think you need these skills to ace Solutions Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Manager role. Highlight your experience in eDiscovery and how it aligns with Lineal's mission to tackle legal challenges with innovative solutions.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, emphasise your strong written and verbal communication skills. Share examples of how you've effectively communicated project statuses or resolved client issues in the past.
Demonstrate Problem-Solving Abilities: Lineal is all about finding consultative solutions. Use your application to illustrate how you've approached complex problems in previous roles and the outcomes you achieved. This will show us you're proactive and results-driven.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lineal
✨Know Your eDiscovery Stuff
Make sure you brush up on your knowledge of eDiscovery tools like Relativity and Nuix. Be ready to discuss how you've used these tools in past roles and how they can help solve client problems. This shows you're not just familiar with the tech, but you know how to leverage it for success.
✨Show Off Your Consultative Skills
Prepare examples of how you've taken a consultative approach in previous roles. Think about times when you assessed client needs and delivered tailored solutions. This will demonstrate your ability to drive ideal outcomes rather than just completing tasks.
✨Communicate Like a Pro
Practice articulating your thoughts clearly and concisely. Since this role involves a lot of communication with clients and team members, being able to convey project statuses and expectations effectively is crucial. Consider doing mock interviews to refine your delivery.
✨Mentorship Mindset
Be ready to talk about your experience mentoring others. Lineal values leadership and the development of junior team members, so share specific instances where you've guided colleagues or contributed to their growth. This will highlight your commitment to teamwork and service quality.
