Office Capability Specialist in Heywood

Join to apply for the Office Capability Specialist role at Lineage. At Lineage, helping to feed the world is more than a job – it’s a purpose we live every day. Lineage is the world’s largest and most innovative provider of temperature‑controlled logistics solutions; with +20,000 colleagues globally. We are looking to hire an operational specialist in Office to work across our network of sites in Europe.

Our Special Operations teams play a key role in implementing Lineage’s preferred warehouse management systems and processes. The team is made up of experienced managers and capability leads who analyse operational workflows in detail and collaborate closely with warehouse operations, project management, and IT. Together they ensure the successful rollout and integration of Lineage’s warehouse management solutions across our network.

Working within a high‑performing team of specialists, you will be an expert in office and will use your expertise to support the warehouse operation onsite by developing and delivering training, and helping to stabilise the new warehouse solution. The role can be based anywhere in the UK; regular travel to our locations across the UK should be expected. Some travel to the US/Europe for training and learning may be required.

• The Capability Lead Stock/Office will need to be the subject matter expert (SME) in all things relating to stock, office admin, KPI’s and order processing in a 3PL environment.
• Work with the onsite teams to audit the existing stock integrity and accuracy of stock on our systems alongside the procedures in place and help implement recommendations.
• Create stock office admin standard work instructions and procedures ensuring consistency across office operations.
• Devise the training plan and ensure it is adhered to, ensuring timescales are met in relation to Go Live.
• Work as part of a team with the warehouse and inventory capability leads to ensure findings are shared, documented and actioned.
• Responsible for on‑site training in advance of and critically during go‑live ensuring site independence and adherence to process.
• Review existing KPI’s and ensure that customer requirements are exceeded during the conversion process.
• Due to the nature of the business at times you will be required to support ongoing operations as needed.

• Detailed knowledge of order entry/receipt process.
• Ability to troubleshoot customer master setups.
• Expert understanding of drivers of shortages and discrepancies in order processing, inventory controls and stock availability.
• Proven track record of making office operations run efficiently.
• Can set up all aspects of billing.
• At least 5 years experience as a Stock Office expert.
• Passion for training people and the ability to adapt to meet the needs of the group.
• Experience in implementations within the stock office of a 3PL environment.
• Excellent interpersonal skills.
• Advanced IT skills.
• Ability to travel and work away from home for extended periods of time, especially in the run‑up to Go Live.

This is a great opportunity to support a fast‑growing business, drive continuous improvement and in a short space of time get exposure to transforming the way warehouses operate. Many team members will be promoted into senior roles in the business – such as operational/general manager positions.

We will support you to lead in accordance with our values which are: Safe, Trust, Respect, Innovation, Bold and Servant Leadership. Servant leadership means that we like to look at a leadership pyramid as ‘inverted’, leaders are there to clear the path to success for colleagues; this is a great way to lead and be led.

The role also includes a competitive starting salary, inconvenience allowance, company car and other benefits.

As a Lineage team member, we aim to provide everything you and your family need to thrive. That’s why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us – plus generous financial rewards when you successfully refer new employees.

This is enhanced by recognition schemes (so that your hard work won’t go unnoticed), plus the chance to make your salary go even further with our cycle‑to‑work scheme and preferential rates for loans and savings courtesy of a leading credit union.

Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice.

With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.

We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia‑Pacific, and South America. At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world.

As a member of our team, you will be a critical link in the food supply chain. Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.

We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex‑Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.