Credit Controller - Polish Speaking in Heywood

Lineage is a global leader in temperature-controlled logistics and supply chain solutions, supporting some of the world's most recognised food brands. We are committed to operational excellence, safety, sustainability, and continuous improvement.

Location: Office-based, Monday to Friday

Working Hours: 37.5 hours per week. This role offers flexible working hours. Employees may start no earlier than 7:00am and finish no later than 6:00pm, working 7.5 hours per day with a minimum 30-minute unpaid lunch break. Flexibility is available provided that a total of 37.5 hours are worked by the end of each week.

Salary: Negotiable depending on experience.

Our UK Accounts Receivable team has been recognised as a Centre of Excellence following sustained performance improvements over the last two years. As a result, the team's responsibilities have expanded to support customers across the EMEA region, creating new opportunities for skilled finance professionals.

As a Polish Speaking Credit Controller, you will be responsible for the end-to-end management of an assigned portfolio of EMEA customers. This role encompasses comprehensive receivables management across Billing, Credit Control, Collections, and Cash Allocation activities, ensuring the accurate and timely processing of invoices, allocation of cash receipts, collection of outstanding balances, resolution of disputes, and maintenance of customer accounts.

This is a hands-on role focused on maximising cash flow, reducing aged debt, improving customer account performance, and delivering an excellent customer experience while operating within defined credit, compliance, and escalation frameworks.

• Proactively manage the full end-to-end function for billing, collections, and cash allocation activities for an assigned portfolio of EMEA customers.
• Contact customers via phone and email to secure payment commitments and follow up on overdue balances.
• Communicate confidently with Polish-speaking customers, ensuring effective resolution of payment-related queries and disputes.
• Produce sales invoices via internal billing systems and issue invoices to customers and local government portals.
• Post customer payments from bank statements onto the Finance system and allocate payments to the appropriate customer accounts.
• Apply structured call and follow-up cadence to priority and high-risk accounts.
• Negotiate payment dates and short-term payment plans within approved authority limits.
• Reconcile customer accounts, including high-volume and complex balances.
• Investigate and resolve invoice queries, short pays, unapplied cash, credits, and debits.
• Collaborate with Billing, Sales, and Customer Service teams to resolve disputes and remove payment blockers.
• Monitor customer payment behaviour and escalate emerging credit risks.
• Support adherence to credit limits, payment terms, and internal controls.
• Maintain accurate collection notes within ERP and collection systems.
• Contribute to AR reporting, including past due balances and dispute ageing.
• Ensure compliance with SOX controls and internal policies.
• Identify process improvement opportunities across billing, cash allocation, and collections activities to enhance operational performance.

• Fluent Polish language skills, with the ability to speak, read, write, and communicate professionally in both Polish and English.
• Previous experience within Credit Control, Accounts Receivable, Billing, Collections, Cash Allocation, or a similar finance function.
• Experience working with ERP systems (Workday preferred; SAP or Oracle advantageous).
• Strong Excel skills, including VLOOKUPs/XLOOKUPs and Pivot Tables.
• Demonstrated experience managing customer communications and payment resolution.
• Experience processing customer invoices and allocating cash receipts.
• Strong attention to detail and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident communicator with excellent customer service and stakeholder management skills.

• Opportunity to join a recognised Accounts Receivable Centre of Excellence.
• Exposure to international EMEA customers and stakeholders.
• Career development opportunities within a global market-leading organisation.
• Collaborative and supportive working environment.

If you're a motivated Credit Controller with strong Polish language skills and a passion for delivering excellent customer outcomes, we'd love to hear from you.

We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Benefits: As a Lineage team member, we aim to provide everything you and your family need to thrive. That’s why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us. This is enhanced by recognition schemes, plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.

Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice.