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- Tasks: Be the first point of contact for customers, handling queries and ensuring smooth delivery operations.
- Company: Join Lineage Logistics, the world's largest provider of temperature-controlled logistics solutions.
- Benefits: Enjoy competitive pay, career development, free counselling, and a fun team environment.
- Why this job: Make a real impact in the food supply chain while working in a supportive and innovative culture.
- Qualifications: Strong customer service skills, attention to detail, and basic PC literacy required.
- Other info: Permanent role with opportunities for growth and additional annual leave based on service.
The predicted salary is between 24000 - 36000 £ per year.
At Lineage Logistics, helping to feed the world is more than a job – it’s a purpose we live every day.
Lineage is the world’s largest and most innovative provider of temperature-controlled logistics solutions with +20,000 colleagues globally.
We are currently recruiting for a Customer Service Care Representative to join our customer support team at our head office located in Heywood.
Working Hours: Monday to Friday on rolling shifts 8:00 – 16:30, 8:30 – 1700, 9:00 – 1730. Weekend work might be required to meet customer demands at our busiest time.
The role consists of working with one of our depots and being a customer service contact for each customer at that depot.
You will be our 1st point of contact via telephone or email to deal with delivery queries, chasing of bookings, ETA\’s and pods.
Each customer has a service KPI you will be responsible for maintaining that KPI and escalation when necessary any repeat issues and under performance of a KPI.
You will work side by side our cold stores and transport ensuring the customer is serviced correctly and communicating efficiently.
In this role you will:
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Plan and coordinate multiple orders across several customers daily.
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Support the day-to-day transportation operations, including shipment planning, load consolidation, and the import/export process. Provide customer support for Lineage Transportation Team.
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Maintain commitment and positive relationship with customers.
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Resolve any issues
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Collecting and analysing customer feedback
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Set pick up’s/delivery appointments based on service and schedule requirements.
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Interface with customer base to facilitate problem resolution and improvement opportunities.
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Ensure carrier/customer accessorial costs are communicated timely.
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Monitor carrier performance and recommend routing changes as needed.
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Evaluate carrier alternatives and tender freight based on cost/service requirements.
What are we looking for?
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Professional customer services and organisation skills
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Strong eye for attention to detail
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Excellent verbal and written communication skills
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Self-motivated, team player with the ability to use own initiative
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Administration skills – Knowledge on warehouse system software
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Good numeracy and literacy skills
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PC Literate including MS
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Knowledge of customer care in shipping and transportation
What\’s in it for me?
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A permanent opportunity with a direct employer; we will not employ you through an agency.
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Opportunity to develop a career within an industry leading global company.
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Monthly Pay.
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The opportunity to earn an additional day of annual leave each year up to the maximum of one extra week for length of service.
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Free onsite car park.
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Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice.
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Preferential rates for loans and savings offered through exclusive access to a credit union.
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Refer new employees and get generous financial reward through our referral scheme.
Why Lineage?
We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.
At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.
Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.
We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex-Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.
Benefits
As a Lineage team member, we aim to provide everything you and your family need to thrive. That’s why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us – plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won’t go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.
Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.
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Customer Service Representative employer: Lineage Logistics
Contact Detail:
Lineage Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the logistics and transportation industry, especially temperature-controlled solutions. Understanding the specific challenges and requirements of this sector will help you stand out during conversations with our team.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Being able to demonstrate your problem-solving abilities and how you handle customer queries will be crucial in the interview process.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or orders in previous roles. This will highlight your ability to coordinate effectively, which is key for a Customer Service Representative at Lineage.
✨Tip Number 4
Research Lineage Logistics and its mission to transform the food supply chain. Being knowledgeable about our company values and goals will not only impress us but also help you align your answers with what we’re looking for in a candidate.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and logistics. Use keywords from the job description, such as 'customer support', 'communication skills', and 'organisation skills' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the logistics industry. Mention specific examples of how you've resolved customer issues in the past and how you can contribute to Lineage Logistics' mission.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as attention to detail, problem-solving abilities, and proficiency with warehouse system software. Make sure to provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key traits for a Customer Service Representative.
How to prepare for a job interview at Lineage Logistics
✨Know the Company
Before your interview, take some time to research Lineage Logistics. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Customer Service Representative, showcasing your customer service skills is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or maintained positive relationships. This will highlight your ability to handle the responsibilities of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations related to delivery queries or customer complaints. Practising these scenarios can help you articulate your thought process and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that demonstrate your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the customer service department. This shows that you are proactive and engaged.
