Stock Office Team Leader

This role will heavily focus on actively supporting the wider Management Team with the day-to-day operation by ensuring an efficient performance in achieving business targets., People Management

• Manage the Stock Team's routine, ensuring night processes and house keeping is carried out.
• Manage time and attendance for team members, taking responsibility for people management issues e. g. Investigations, absence reviews.
• Communicate regularly with the team, looking at targets and operational requirements.
• Regular meetings with the team to ensure views and thoughts are heard and supported.
• Support with recruitment as and when needed, and organise onboarding.
• Report progress updates, key achievements, and any concerns to the Operations Support Manager.
• Promote and engage with all site initiatives i. e., Health and Safety Meeting, You Said We Did meetings, and Company Events.
• Maintain clear communication lines between cold store, office, and senior management.
• Customer Relationship Management
• Manage the site shared inbox, ensuring email queries are answered in an appropriate time frame.
• Attend customer calls and support in building and maintaining good relationships.
• Provide alternative solutions to support timely service to our customers and be the first line of escalation.
• Ensure customer communication is upheld within the team and regularly give updates to customers on load status across both day and night shifts.
• Self-Management
• Support change and continuous improvement within the team and site.
• Engage interest and participation of others and demonstrate a collaborative approach to working with others.
• Promote a 'can do' attitude with an open and honest approach to commit to the teams' development.
• General
• Have a hands-on role and support the team by answering queries and undertaking stock investigations when required.
• Take ownership of site functions e. g., Site POs, PPE management, stationary, and stock replenishment.

Great people skills, confident in managing people and cultivating a strong team ethic.

• Occasional flexibility in working schedule to enable time to be spent with the PM shifts.
• Experience in warehousing inventory control and/or distribution environment.
• Experience with Warehouse Management System (WMS).
• Professional customer services and organisation skills.
• Strong eye for attention to detail.
• Excellent verbal and written communication skills.
• Self-motivated, team player with the ability to use your own initiative.
• PC Literate including Microsoft packages.
• Knowledge of customer care in shipping and transportation preferred but not essential.

At Lineage, helping to feed the world is more than a job - it's a purpose we live every day.

Lineage is the world's largest and most innovative provider of temperature-controlled logistics solutions., Why Lineage?

We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.

At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world.

This means working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world.

As a member of our team, you will be a critical link in the food supply chain.

• Our shared purpose drives everything
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