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- Tasks: Manage customer accounts and ensure timely delivery of aircraft parts.
- Company: Join a leading OEM in aircraft manufacturing with top-notch MRO support.
- Benefits: Enjoy a contract role with a Monday to Friday schedule in London.
- Why this job: Be part of a dynamic team, exceed customer expectations, and enhance your skills.
- Qualifications: Experience in the aircraft component industry and strong customer-facing skills required.
- Other info: This is a 12-month contract position; UK citizenship is necessary.
Our client has an opportunity for an experienced PBH (Power by the Hour) Customer Service Executive to join them on a contract basis. This is an exciting opportunity to join a well-established OEM in aircraft manufacture, providing class leading MRO support. As a Customer Service Executive within the PBH team, you\’ll be integral to managing and supporting customer accounts, ensuring the seamless delivery of aircraft parts and services. Role: PBH Customer Service Executive Location: London & South East (Onsite only) Shift Pattern: Mon-Fri Days only. IR35 Status: Inside Hourly Rate: tbc Contract Position 12 Months Responsibilities will include * Managing customer requirements and coordinating orders. * Negotiating and procuring parts, interfacing with other departments to ensure timely delivery. * Following up on credit notes and invoice queries. * Coordinating contractual review meetings with customers. * Monitoring operational performance data against contractual targets. * Exceeding customer expectations and company standards. * Creating and updating Customer Procedure Sheets. * Addressing customer queries, escalating as necessary, and providing regular feedback. * Utilising quality systems to identify and address process failures, implementing necessary Experience required * Experience of working within the aircraft component industry * Demonstrate collaboration and are effective team players. * Possess attention to detail, ensuring accurate information delivery. * Are self-motivated and thrive in a fast-paced environment. * Enjoy problem-solving, often requiring team input. * Have proven customer-facing experience, showcasing negotiation skills. * Exhibit confident communication abilities. To be successful in your application it is a requirement that you are a UK citizen at the time of application
PBH Customer Service Executive employer: Line Up Aviation
Contact Detail:
Line Up Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PBH Customer Service Executive
✨Tip Number 1
Familiarise yourself with the PBH (Power by the Hour) model and its significance in the aircraft industry. Understanding how this model works will help you engage more effectively during interviews and demonstrate your knowledge of the sector.
✨Tip Number 2
Network with professionals in the aircraft component industry, especially those who have experience in customer service roles. Attend industry events or join relevant online forums to make connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer accounts in the past. Highlight your negotiation skills and any instances where you exceeded customer expectations, as these are key aspects of the role.
✨Tip Number 4
Research the company’s operational performance metrics and contractual targets. Being able to speak knowledgeably about their goals and how you can contribute to achieving them will set you apart from other candidates.
We think you need these skills to ace PBH Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the aircraft component industry. Emphasise your customer-facing roles and any negotiation skills you've developed, as these are crucial for the PBH Customer Service Executive position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Discuss how your previous experiences align with managing customer requirements and coordinating orders, showcasing your problem-solving abilities.
Highlight Relevant Skills: In your application, clearly outline your attention to detail and ability to work in a fast-paced environment. Provide examples of how you've exceeded customer expectations in past roles, as this will demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A well-presented application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Line Up Aviation
✨Know Your PBH Basics
Make sure you understand the fundamentals of Power by the Hour (PBH) and how it relates to customer service in the aircraft industry. Brush up on key terms and concepts, as this will show your interviewer that you're knowledgeable and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer accounts or resolved issues. Highlight your negotiation skills and how you've exceeded customer expectations, as these are crucial for the role.
✨Demonstrate Team Collaboration
Since the role requires effective teamwork, be ready to discuss instances where you've collaborated with others to achieve a common goal. Emphasise your ability to work well under pressure and how you contribute to a positive team environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations, customer service strategies, and how they measure success. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
