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- Tasks: Lead customer service projects and ensure top-notch satisfaction for clients.
- Company: Fast-growing aviation service provider with a collaborative culture.
- Benefits: Comprehensive benefits, tuition reimbursement, and retirement savings with company match.
- Why this job: Join a high-performing team and make a real impact in customer service.
- Qualifications: 2+ years in customer service and a degree in Business or Communications.
- Other info: Exciting opportunities for career advancement in the aviation industry.
The predicted salary is between 36000 - 60000 £ per year.
We are supporting a fast-paced aviation organisation experiencing rapid growth, and our client is seeking a highly motivated Customer Service Lead to join their team. This position will participate in a variety of customer service-focused projects with direct engagement across both internal and external stakeholders. As a Customer Service Lead, you will partner closely with Production, Shipping, Executive Management, and customers to achieve optimal customer satisfaction. This role is ideal for someone with a strong passion for customer service and an eagerness to grow, learn, and become part of a high-performing team.
Responsibilities
- Reports production status and forecasts daily with production leadership and teams to ensure customer requirements are met.
- Collaborates with Operations and Purchasing to create, manage, and track customer-focused throughput plans to reduce turnaround times and support first-in-first-out (FIFO) service.
- Manages customer-side optimal stock-level maintenance and supports related strategic decision-making.
- Engages with leadership to prioritise critical initiatives, projects, and goals.
- Works collaboratively with the Sales team to ensure clear, consistent, and effective customer communication.
- Handles and resolves complex customer requests, issues, or escalations.
- Ensures customer invoicing is completed accurately and in a timely manner.
- Supports outside Sales with quotes and new business opportunities.
- Supports shipping and receiving activities as required.
- Performs other duties as assigned.
What You'll Bring
- Minimum of 2+ years' experience in customer service or a related field.
- Bachelor's degree in Business, Communications, or a related discipline.
- A self-motivated, driven individual with a strong desire to enhance the customer experience for our client.
- Highly organised and detail-oriented, with the ability to manage multiple projects simultaneously, often to tight deadlines.
- Proficiency in MS Office; ERP system experience preferred.
- Strong communication skills.
- Proven team player with a collaborative mindset.
- Bonus (not required): Experience in aviation repair and overhaul environments.
Benefits
Our client offers a comprehensive benefits package including medical, dental, and vision coverage, short- and long-term disability, life insurance, paid time off, tuition reimbursement, and retirement savings with company match-designed to support long-term health and financial stability throughout an employee's career.
Drug-Free Policy
Our client operates a drug-free workplace. Candidates must be able to successfully pass pre-employment drug screening and background checks.
About Our Client
Our client is a rapidly growing, FAA-authorised aviation service provider with multiple locations across North America and the UK. With a long-standing history in the aviation maintenance industry, our client is recognised for its technical expertise, collaborative culture, and commitment to quality and customer service. They offer competitive compensation, market-leading benefits, and strong opportunities for career advancement within the aircraft maintenance sector.
Customer Service Lead in New Alresford employer: Line Up Aviation
Contact Detail:
Line Up Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead in New Alresford
✨Tip Number 1
Network like a pro! Reach out to your connections in the aviation industry or customer service field. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Lead in New Alresford
Some tips for your application 🫡
Keep Your CV Fresh: Make sure your CV is up to date and tailored to the Customer Service Lead role. Highlight your relevant experience and skills that match the job description, especially your customer service expertise.
Read the Job Specs Carefully: Before applying, take a good look at the job specs. Understanding what the company is looking for will help you craft a more targeted application that stands out to us.
Show Your Passion: In your cover letter or application, let us know why you're passionate about customer service. Share specific examples of how you've enhanced customer experiences in the past to demonstrate your enthusiasm.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Line Up Aviation
✨Know the Company Inside Out
Before your interview, make sure you research the aviation organisation thoroughly. Understand their values, recent projects, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved complex issues or improved customer satisfaction. Be ready to discuss how these experiences can translate into success as a Customer Service Lead.
✨Demonstrate Your Organisational Skills
Given the fast-paced nature of the role, it’s crucial to showcase your organisational abilities. Bring up instances where you managed multiple projects simultaneously and met tight deadlines. This will reassure the interviewers that you can handle the demands of the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the team dynamics, company culture, and future projects. This shows that you’re not just interested in the job, but also in how you can contribute to the company's success.
