At a Glance
- Tasks: Manage customer relationships and coordinate aviation component maintenance and leasing operations.
- Company: Growing aviation engineering business based in Warwickshire.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Onsite role with occasional travel to industry events.
- Why this job: Join a passionate team and make a real impact in the aviation industry.
- Qualifications: Experience in customer-facing aviation roles and strong organisational skills.
The predicted salary is between 40500 - 49500 £ per year.
Customer Support Manager (Aviation) (BBBH18926) Warwickshire, England
Are you an experienced aviation professional who enjoys building strong customer relationships, coordinating technical operations and ensuring customers receive an outstanding level of service?
- Customer Support Manager (Aviation)
- Permanent full-time role
- (Onsite working preferred)
Candidates must already hold unrestricted rights to live and work in the UK. No sponsorships can be provided, now or in the future.
An exciting opportunity has arisen for a Customer Support Manager to join a growing aviation engineering business based in Warwickshire.
Specialising in aircraft component overhaul, maintenance and leasing services, the company supports airline, MRO and leasing customers worldwide.
This is a varied, customer-facing role where you will act as the main point of contact for customers throughout the maintenance and leasing process, from initial quotation through to project completion.
You’ll work closely with technical, commercial, logistics and finance teams to keep customers informed, coordinate activity and ensure expectations are met.
Alongside customer support, you will play an important role in the day-to-day coordination of the company’s component lease pool.
- Main responsibilities
- Customer Relationship Management
- Act as the primary day-to-day contact for customers on technical and operational matters relating to component maintenance and leasing.
- Support the preparation, review and delivery of maintenance and lease quotations.
- Proactively communicate quotation progress, work status, cost estimates and delivery schedules.
- Ensure customer queries and requests are handled promptly and professionally.
- Coordinate with Technical, Commercial, Logistics and Finance teams to ensure customer expectations are aligned with operational capabilities.
- Prepare and deliver technical status reports, service updates and customer documentation packages.
- Represent the business at aviation trade shows and industry events.
- Lease Pool & Asset Coordination
- Assist with the management and coordination of the company’slease pool.
- Monitor component availability, utilisation, movements and return conditions, ensuring records and asset information remain accurate.
- Coordinate logistics and shipping documentation for asset exchanges and leasing transactions.
- Liaise with repair vendors, logistics providers and customers to maintain efficient turnaround times and ensure units are ready for deployment.
- Help ensure leased assets are managed effectively throughout their lifecycle.
- Ideal candidate profile
A background in aviation with technical understanding, excellent customer service and organisational skills.
Essential
- Previous experience in a customer-facing aviation role, ideally within technical records, asset management, CAMO, MRO or component leasing.
- A good understanding of aviation regulatory documentation and airworthiness requirements.
- Excellent communication and relationship-building skills, with the confidence to liaise with customers and suppliers.
- Strong organisational skills and meticulous attention to detail.
- Proficient in Microsoft Office and familiar with aviation ERP or document management systems.
- Able to manage multiple priorities and work effectively in a fast-paced environment.
- Willingness to travel occasionally to customer sites and aviation industry events.
- Ideally 5+ years' experience within an MRO, airline or aviation leasing environment.
- Working knowledge of EASA and FAA regulatory frameworks.
- Experience with APUs, aircraft engines or components, theirleasing, lease pool management or asset management processes.
- Hands-on experience of back-to-birth traceability reviews.
Customer Support Manager (Aviation) in England employer: Line Up Aviation
As a Windows Engineer in Stevenage, you will join a dynamic team dedicated to delivering exceptional IT services within a supportive and collaborative work environment. The company prioritises employee growth, offering continuous training and development opportunities, while also providing competitive pay and a strong focus on work-life balance. With a commitment to innovation and excellence, this role promises a rewarding career path in a thriving location.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Manager (Aviation) in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Line Up Aviation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Line Up Aviation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Manager (Aviation) in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Line Up Aviation:Your cover letter is your chance to shine! Tell us why you want to work at Line Up Aviation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Line Up Aviation!
How to prepare for a job interview at Line Up Aviation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
