Smart Building - Technical Services Manager in London

LMG has been at the forefront of innovation within the built environment since 1986. We deliver integrated smart building technology projects and support services which provide sustainable long-term growth and profitability, as well as a diverse range of career opportunities; enabling both our people and our clients' businesses to flourish, whilst setting a new standard for what is possible in the built environment.

As experts in smart building technology, we want to inspire new ways of thinking, deliver excellence and establish new models for doing business - with people, partners and customers - built on trust and shared values, rather than transactional relationships. Alongside actively working to support the raising of standards in training and professional qualifications, we invest heavily in the development of our people. We give them access to continuous learning opportunities, leading to the freedom of working autonomously and making their own informed decisions, whilst benefiting from a supportive and collaborative working environment.

As Smart Buildings Technical Services Manager, you will provide technical leadership and oversight across the full lifecycle of smart building projects and services. This will span pre-sales solution design, technical development, project delivery, installation, digital commissioning, systems integration, handover, and ongoing operational support. The role is accountable for ensuring that smart building solutions are technically robust, compliant, commercially viable, and consistently delivered to the highest standards of safety, quality, performance, and customer satisfaction.

Acting as a senior technical authority and subject matter expert, you will work collaboratively with engineering, commercial, project, and operational teams, as well as clients, technology providers, contractors, and specialist partners. You will provide technical direction, establish effective governance, manage delivery risks, and ensure that project and service outcomes align with client requirements, contractual commitments, and business objectives.

Key areas of responsibility will include:

• Technical resource planning
• Project and service governance
• Risk and quality management
• Client engagement
• Partner and supply-chain oversight
• Continuous performance improvement

You will be expected to identify opportunities to improve delivery efficiency, technical capability, service performance, and the scalability of our smart building offering. As a key member within the Smart Buildings team, the role will provide technical accountability across complex, integrated building technology solutions. These may include Building Management Systems (BMS), Energy Management Systems (EMS), Lighting Controls, Extra-Low Voltage Systems (ELVS), Vertical Transportation, automated blinds and shading, IoT sensors, and associated digital platforms and integrations.

You will play a key role in driving performance improvements across a diverse client portfolio, ensuring that solutions evolve in line with changing expectations around energy efficiency, operational performance, digital transformation, data-driven insights, and sustainability. Your technical expertise will be critical in delivering intelligent building environments that enhance occupant experience, optimise asset performance, reduce operational costs, and support clients in achieving their sustainability and net-zero objectives.

As a Technical Services Manager, you will be expected to balance technical excellence with commercial and operational priorities. You will ensure that projects and services are delivered safely, on schedule, within budget, and in accordance with agreed quality, technical, regulatory, and contractual requirements, while maintaining strong and trusted relationships with clients and delivery partners.

Qualifications

Essential:

• Minimum 5 A*-C GCSE's, including Maths and English.
• BMS Experience

Desirable:

• Educated to degree level (or equivalent).
• Full, clean Driving Licence.
• Niagara 4 Certification.
• Qualifications in BMS, EMS, commissioning, HVAC or mechanical engineering.

Experience

Essential:

• Proven experience working for, or alongside, a Master Systems Integrator (MSI) within the Smart Buildings or building technology sector.
• Practical experience with secure MQTT protocols and the integration of connected building systems and IoT technologies.
• Experience working with AWS, Microsoft Azure, and Google Cloud Platform (GCP), including the migration and integration of building data into cloud platforms and data lakes.
• Proven track record in the design, installation, commissioning, and fault diagnosis of Building Management Systems (BMS) and Energy Management Systems (EMS), ideally within a specialist systems integrator or technology provider environment.
• Hands-on experience implementing, maintaining, and optimising multiple BMS platforms, demonstrating technical adaptability and the ability to work across different systems and technologies.
• Strong understanding and practical experience of the end-to-end project lifecycle, including design development, cost planning, procurement, project delivery, commissioning, and handover.

Additional Information

Working Hours: Monday to Friday: 8am to 5pm.

Hybrid Working: Aligned to customer and project demands.

What We Do For You

At LMG, we work hard to ensure our people aren't stifled by convention and bureaucracy. We want new ideas and creative problem solving to be at the heart of everything that we do. We want you to achieve your ambitions, as when you succeed, we succeed. The LMG support framework empowers you to make quality decisions, deliver excellence and achieve your goals.

Our Values

• Take Ownership & Responsibility - We find creative solutions to complex problems, ensuring successful outcomes for both our customers and our business.
• Be Curious - We aren't here to do things the way they've always been done.
• Do the Right Thing - We put ethical, sustainable and transparent business practices at the heart of all we do.
• Do a Great Job - We prioritise great outcomes, underpinned by operational excellence.

Competitive Benefits Package

We're dedicated to offering flexible benefits that support our people across all aspects of their lives and we're delighted to offer a range of benefits to support our employees' physical, emotional and financial wellbeing:

• Annual Leave - 23 days annual leave plus bank holidays (with the option to buy/sell additional leave)
• Health and Wellbeing - Group Income Protection and Life Assurance schemes, as well as access to a Digital Health and Wellbeing platform including Employee Assistance Programme, Remote GP and Mental Health Support.
• Health Cash Plan - Claim back money towards the costs of everyday healthcare.
• Flexible Benefits - Access to our bespoke platform containing a range of benefits, such as shopping discounts, discounted gym memberships and health screenings.
• Family Friendly Policies - Enhanced financial support for families with generous parental pay benefits.
• Corporate Volunteering - Opportunity to participate and contribute to our annual corporate volunteering goal.
• Bank Holiday Exchange - The option to exchange an existing UK bank holiday for any other religious holiday.
• Long Service Awards - Recognising the commitment and hard work of our longstanding team members through financial reward.
• Flexible Working - Where possible, flexible hybrid working arrangements across LMG's dedicated office spaces and client sites.
• Development & Recognition - Comprehensive training, mentoring, and a pay structure with performance-linked progression.