Sales Support Administrator (International & UK) in Stockton-on-Tees

The Sales Support Administrator (UK & International) is a key member of the Sales team, providing essential support across both UK and International sales operations. The role covers customer service, order processing, quotations and sales administration, ensuring customers receive a consistent and high-quality experience.

The role supports two distinct areas of the business. The UK operation involves a larger sales team and high-volume order processing, while the International operation involves more complex export orders, quotations and associated documentation. You will work across both areas, with work allocated based on business priorities.

This role suits someone who enjoys variety, can adapt quickly to different ways of working, and is comfortable switching between high-volume transactional tasks and more detailed, complex administration. You will play an important part in keeping the sales function running smoothly, supporting colleagues and ensuring customers receive timely and accurate information.

You will communicate confidently with customers and colleagues across multiple channels, using your initiative to resolve issues, manage priorities and keep work progressing. A key part of the role is building strong relationships across the business and contributing to continuous improvement in how we work.

You will communicate with customers via telephone, email and, where required, face-to-face or virtual meetings. You will also develop a strong understanding of Lindy products in order to support customers effectively and resolve basic queries at first point of contact wherever possible.

If you have experience in customer service (face-to-face or remote) or a sales administration background with strong attention to detail and accuracy, this could be the next step for you.

About Lindy: Lindy Electronics Ltd is a successful global supplier of cable and connectivity solutions. Its UK operation is headquartered in Thornaby, Stockton-on-Tees and with quality products Lindy provides installers, system integrators and resellers with the ultimate one stop resource for cables and connection technologies. Lindy is still a family company after 94 years and we believe the teamwork, collaboration and individual contribution of each of our team members will contribute to our ongoing success by providing an exceptional customer experience and always challenging ourselves to improve. We work closely across teams to support our customers and each other, enabling us to deliver practical solutions in a fast-moving environment. We value proactive thinking, learning, collaboration and continuous improvement. We believe in working together, sharing knowledge and improving how we operate as we grow.

What you'll be doing:

• Processing customer orders accurately and efficiently across UK and International sales
• Producing quotations, invoices and supporting sales documentation
• Managing customer queries via email, telephone and other channels
• Supporting export orders, including documentation and shipping requirements
• Maintaining accurate records using CRM systems
• Supporting credit applications and customer account setup
• Liaising with customers, sales teams, warehouse and finance to resolve issues
• Handling returns and delivery queries with couriers and logistics partners
• Following up quotations and supporting sales activity where required
• Contributing to continuous improvement by identifying more efficient ways of working
• Building strong working relationships across the wider business

What we're looking for:

• Strong customer service and communication skills
• Highly organised with excellent attention to detail
• Comfortable managing changing priorities and working across different processes
• Use initiative to solve problems and keep work progressing
• Confident using Microsoft Office (especially Excel) and CRM systems such as Dynamics
• Enjoy a varied role combining high-volume processing with more detailed administration
• Build strong relationships across teams and with customers
• Take a proactive, solution-focused approach
• Willing to learn new systems, processes and product knowledge
• Remain calm and effective when managing competing demands
• Experience in sales support, customer service, export administration or a technical/IT/AV environment would be an advantage but is not essential.

We'd love to hear from you if:

• You enjoy variety and don't want every day to feel the same
• You work well with different people and build strong relationships
• You like solving problems and finding practical solutions
• You are comfortable switching between tasks and priorities
• You take pride in accuracy and doing things properly
• You want a role where you can learn, develop and improve how things are done

Benefits:

• Auto enrolment in The Peoples Pension Scheme
• 22 Days holiday Plus 8 days bank holidays
• Birthday Off
• Employee Assistance Programme
• Access to Lindy Learning Portal to support personal development in work and at home.
• Employee discount on all Lindy products
• Free car parking
• Fully paid Christmas party
• Breakfast Club
• Tech Scheme
• Cycle to Work Scheme
• Electric Car Scheme