At a Glance
- Tasks: Support UK and International sales with customer service, order processing, and administration.
- Company: Join Lindy Electronics, a family-run global supplier of connectivity solutions.
- Benefits: Enjoy 22 days holiday, employee discounts, and personal development opportunities.
- Other info: Varied role with opportunities for learning and career growth.
- Why this job: Be part of a dynamic team that values collaboration and continuous improvement.
- Qualifications: Strong customer service skills and attention to detail are essential.
The predicted salary is between 28500 - 30000 £ per year.
The Sales Support Administrator (UK & International) is a key member of the Sales team, providing essential support across both UK and International sales operations. The role covers customer service, order processing, quotations and sales administration, ensuring customers receive a consistent and high-quality experience.
The role supports two distinct areas of the business. The UK operation involves a larger sales team and high-volume order processing, while the International operation involves more complex export orders, quotations and associated documentation. You will work across both areas, with work allocated based on business priorities.
This role suits someone who enjoys variety, can adapt quickly to different ways of working, and is comfortable switching between high-volume transactional tasks and more detailed, complex administration. You will play an important part in keeping the sales function running smoothly, supporting colleagues and ensuring customers receive timely and accurate information.
You will communicate confidently with customers and colleagues across multiple channels, using your initiative to resolve issues, manage priorities and keep work progressing. A key part of the role is building strong relationships across the business and contributing to continuous improvement in how we work.
You will communicate with customers via telephone, email and, where required, face-to-face or virtual meetings. You will also develop a strong understanding of Lindy products in order to support customers effectively and resolve basic queries at first point of contact wherever possible.
If you have experience in customer service (face-to-face or remote) or a sales administration background with strong attention to detail and accuracy, this could be the next step for you.
About Lindy: Lindy Electronics Ltd is a successful global supplier of cable and connectivity solutions. Its UK operation is headquartered in Thornaby, Stockton-on-Tees and with quality products Lindy provides installers, system integrators and resellers with the ultimate one stop resource for cables and connection technologies. Lindy is still a family company after 94 years and we believe the teamwork, collaboration and individual contribution of each of our team members will contribute to our ongoing success by providing an exceptional customer experience and always challenging ourselves to improve.
We work closely across teams to support our customers and each other, enabling us to deliver practical solutions in a fast-moving environment. We value proactive thinking, learning, collaboration and continuous improvement. We believe in working together, sharing knowledge and improving how we operate as we grow.
What you'll be doing:
- Processing customer orders accurately and efficiently across UK and International sales
- Producing quotations, invoices and supporting sales documentation
- Managing customer queries via email, telephone and other channels
- Supporting export orders, including documentation and shipping requirements
- Maintaining accurate records using CRM systems
- Supporting credit applications and customer account setup
- Liaising with customers, sales teams, warehouse and finance to resolve issues
- Handling returns and delivery queries with couriers and logistics partners
- Following up quotations and supporting sales activity where required
- Contributing to continuous improvement by identifying more efficient ways of working
- Building strong working relationships across the wider business
What we're looking for:
- Strong customer service and communication skills
- Highly organised with excellent attention to detail
- Comfortable managing changing priorities and working across different processes
- Use initiative to solve problems and keep work progressing
- Confident using Microsoft Office (especially Excel) and CRM systems such as Dynamics
- Enjoy a varied role combining high-volume processing with more detailed administration
- Build strong relationships across teams and with customers
- Take a proactive, solution-focused approach
- Willing to learn new systems, processes and product knowledge
- Remain calm and effective when managing competing demands
- Experience in sales support, customer service, export administration or a technical/IT/AV environment would be an advantage but is not essential.
We'd love to hear from you if:
- You enjoy variety and don't want every day to feel the same
- You work well with different people and build strong relationships
- You like solving problems and finding practical solutions
- You are comfortable switching between tasks and priorities
- You take pride in accuracy and doing things properly
- You want a role where you can learn, develop and improve how things are done
Benefits:
- Auto enrolment in The Peoples Pension Scheme
- 22 Days holiday Plus 8 days bank holidays
- Birthday Off
- Employee Assistance Programme
- Access to Lindy Learning Portal to support personal development in work and at home.
- Employee discount on all Lindy products
- Free car parking
- Fully paid Christmas party
- Breakfast Club
- Tech Scheme
- Cycle to Work Scheme
- Electric Car Scheme
Sales Support Admin (Permanent) in Middlesbrough employer: Lindy Electronics Limited
Lindy Electronics Ltd is an exceptional employer, offering a dynamic work environment in Thornaby, Stockton-on-Tees, where teamwork and collaboration are at the heart of our operations. With a strong focus on employee growth, we provide access to our Lindy Learning Portal for personal development, alongside generous benefits such as 22 days holiday plus bank holidays, birthday off, and various schemes to support your well-being. Join us to be part of a family-run company that values proactive thinking and continuous improvement, ensuring you have the opportunity to thrive in your career while delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Admin (Permanent) in Middlesbrough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lindy Electronics Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lindy Electronics Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Admin (Permanent) in Middlesbrough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lindy Electronics Limited:Your cover letter is your chance to shine! Tell us why you want to work at Lindy Electronics Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lindy Electronics Limited!
How to prepare for a job interview at Lindy Electronics Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
