Participant Recruitment Coordinator - UK - Freelance in London

All new medicines need to undergo clinical trials to show they’re safe and effective. Today’s clinical trial infrastructure is stuck in the past, and the cost of developing new medicines has skyrocketed as a result. Patients have to wait longer and pay more for new treatments. Our mission is to fix this: we use software to help innovative companies run faster, more reliable, and patient‑friendly clinical trials.

Since founding the company in March 2021 we’ve helped run over 80 clinical trials involving tens of thousands of patients, with a customer NPS of 100. We recently raised a $55 million Series B round from Balderton Capital, with support from Creandum, Firstminute, Seedcamp, and Visionaries.

We’re looking for a Participant Recruitment Coordinator to join our Clinical Operations team on a freelance basis in the UK to support the growth of our team and manage the participant interactions of our trials.

About you

• You have experience in utilizing various tech tools; bonus if these include Calendly, DocuSign, Medi2data, DialPad, Florence and Sealed Envelope.
• You have experience in patient onboarding and set‑up, including running screening calls and patient follow‑up.
• You have experience maintaining a tracking system and executing follow‑up procedures.
• You have high agency and a bias for action, and can adhere to protocol timelines while remaining flexible to work priorities and issues.
• You are passionate and curious about our mission; changing how the healthcare industry operates and how new health treatments are developed.
• You want to learn what life is like at a high‑growth, mission‑driven VC‑funded startup.

What you’ll focus on

• Conduct all participant‑facing tasks, ensuring a positive trial experience and excellent data accuracy within our platform, Citrus.
• Oversee data collection and in‑person processes (e.g. MRI scans) to ensure they run smoothly.
• Maintain and update participant trackers and the Investigator Site File (ISF).
• Assist PIs with day‑to‑day trial implementation and respond to CRO queries.
• Respond to any CRO data queries.
• Escalate safety, data integrity or trial operational issues to the team lead/CRO team.
• Report adverse events (AEs) and serious adverse events (SAEs).
• Collaborate effectively with trial teams to ensure seamless participant experiences throughout the trial journey.
• Contribute to team discussions by sharing participant feedback and suggesting process improvements.
• Cross‑functional work with Clinical Operations—keeping team leads, site managers, and other PRCs aware of trial status.

We are an equal opportunity employer committed to building a diverse and inclusive workforce. We evaluate all candidates based solely on their skills, experience, and qualifications relevant to the role. We do not discriminate on the basis of race, ethnicity, religion, gender, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected status.