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- Tasks: Provide first-line IT support and ensure system availability for internal teams.
- Company: Join a mission-driven company transforming clinical trials for faster patient access to treatments.
- Benefits: Competitive salary, collaborative culture, and opportunities for personal growth.
- Why this job: Make a real impact on patients' lives while working in a fun, supportive environment.
- Qualifications: Experience in IT support, understanding of ITIL, and strong communication skills.
- Other info: Dynamic role with hands-on responsibilities and a chance to shape the company's success.
The predicted salary is between 36000 - 60000 £ per year.
Our mission is to power biology's century with radically faster, more reliable clinical trials. Every new treatment needs clinical trials to prove safety and efficacy, but today’s infrastructure is stuck in the past—driving up cost, causing delays and ultimately meaning new treatments don’t get to patients. We’re fundamentally changing that—not just being a "better CRO," but transforming how people think about developing new treatments, so patients can access breakthrough treatments faster.
Since March 2021, we’ve powered 100+ clinical trials involving tens of thousands of patients. We recently raised a $55M Series B from Balderton Capital, alongside backing from Creandum, Firstminute, Seedcamp, and Visionaries.
When you join us, you’ll experience:
- High-Impact, Mission-Driven Work: Lindus Health is disrupting an outdated industry, giving you the chance to directly improve patients' lives and see tangible results from your work.
- Fast-Paced Growth & Ownership: We recognise hard work and outcomes over anything else. You’ll take on real responsibility, work across different areas, and actively shape the company’s success.
- Collaborative, No-Ego Culture: Work with smart, driven people in a supportive and informal environment. At Lindus, we break down silos, fun is a core value, and creativity is encouraged.
We are seeking a proactive and detail-oriented First Line IT Engineer to join our new IT support team. The ideal candidate will be responsible for delivering efficient and effective first-line technical support to our internal users & teams, ensuring high standards of service and system availability. This role covers a broad range of support activities including user management, device provisioning, software allocation, and systems monitoring. This role is based in our London office, with an expectation that you’d be with the team in-person 3 days a week.
We’d like to hear from you if you have:
- Proven experience in a first-line IT support or helpdesk role.
- An understanding of ITIL, ITSM and Agile methodologies. Certifications are nice-to-have!
- Good understanding of Google admin suite, MacOS, and standard enterprise applications. Training will be provided for more niche internal applications.
- An understanding of OKTA or other IAMs is desirable.
- Familiarity with MDM platforms (Addigy for MacOS, Midore for WinOS) and EDR solutions.
- Knowledge of Windows and macOS device configuration.
- Strong communication and interpersonal skills.
- Ability to prioritise tasks and manage time effectively in a fast-paced environment.
- Able to adapt to new tools and technologies (custom in-house solutions).
You belong here! If your experience and interests match with some of the above, we want you to apply.
IT Infrastructure Engineer in London employer: Lindus Health
Contact Detail:
Lindus Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their mission, and be ready to discuss how your skills can help them power biology’s century. Practice common interview questions and think about how you can showcase your experience in first-line IT support.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to tackle hypothetical scenarios or technical challenges. This is your chance to demonstrate your understanding of ITIL, ITSM, and Agile methodologies in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission-driven team at Lindus Health.
We think you need these skills to ace IT Infrastructure Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Infrastructure Engineer role. Highlight your first-line support experience and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about transforming clinical trials and how your background fits into our mission. Be genuine and let your personality shine through!
Showcase Your Technical Skills: Don’t forget to mention your familiarity with tools like Google admin suite, MacOS, and any MDM platforms. We want to see how you can hit the ground running in our fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lindus Health
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Google admin suite, MacOS, and standard enterprise applications. Be ready to discuss how you've used these tools in previous roles, as well as any experience with ITIL, ITSM, or Agile methodologies.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in a first-line support role. Think about times when you had to prioritise tasks under pressure and how you managed to keep users happy while resolving their problems.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining complex technical concepts in simple terms, as you'll need to help internal users who may not be as tech-savvy. A friendly and approachable attitude will go a long way!
✨Be Ready to Adapt
Since the company is looking for someone who can adapt to new tools and technologies, be prepared to discuss how you've quickly learned new systems in the past. Highlight your willingness to embrace change and your enthusiasm for learning.
