At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for chocolate lovers.
- Company: Join Lindt, a global leader in premium chocolate with a collaborative culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
- Why this job: Be an ambassador for a beloved brand and share your passion for chocolate.
- Qualifications: Customer service experience and a love for chocolate are essential.
The predicted salary is between 18900 - 23100 £ per year.
Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you.
Position Purpose
To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.
Key Responsibilities
- Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone.
- Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience.
- Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge.
- Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients.
- Awareness of daily sales budgets, actively upselling to increase customer transaction spend.
- Inform all customers of current instore promotions, events and directed information.
- Provide customers assistance in the selection of quality Lindt products, encouraging additional sales.
- Serving more than one customer at a time, acknowledging, and communicating at all times.
- Multitask between completing store operational tasks and serving customers.
- Processing the customer orders through the POS, and credit card transactions.
- Own and manage individual tills, including counting floats and performing end of shift till procedure.
- Preparing big customer orders.
- Ensure complaints are addressed immediately by informing the Manager on duty.
- Develop a rapport with regular customers encouraging repeat business.
- Maintain a pleasant friendly atmosphere within the store at all times.
- Restocking and cleaning through the day.
Product Knowledge
- Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens).
- Product pricing, packaging, and category performance knowledge.
- Comply with product management and handling procedures.
- Compliance to food and hygiene and safety standards practicing good hygienic practices.
General Work ethic
- To reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures.
- Lead by example ensuring a harmonious and productive environment.
- Record sampling and wasted products actively quality controlling products.
- Perform open and closing procedures, signing off checklist.
- Perform cleaning duties signing off checklist.
- Perform temperature readings signing off checklist.
- Maintain clean, tidy working areas at all times.
- Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day.
- Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy.
- Accepting courier deliveries and confirming all items are received against invoice.
- Assisting in monthly stock counts.
- Unpacking, moving, and restocking products.
- Using all instore equipment, machines, and appliances.
Work, health and safety
- Comply with all work health and safety requirements.
- Report any damaged or dangerous equipment or property to management.
- Manual Handling: Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit.
- Moving stock from storerooms to front of house.
- Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
- Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
- Daily paperwork and accounting, and other store administration.
- Confident and interactive with a friendly disposition.
- Excellent communication skills with a strong work ethic that can represent a premium brand.
- Responsible and accountable in achieving individual goals and budgets.
- Good time management skills (multi-tasking and prioritizing).
- Self-starter with the ability to work individually and in a team.
- Immaculate grooming with excellent personal hygiene.
Knowledge, Skills & Experience
- Customer Service Sales skills.
- Ability to handle credit card transactions.
- Previous experience in customer service.
- Previous experience in a similar retail environment.
- Grade 12.
- Proficiency in Microsoft Office (specifically Excel and Powerpoint).
Chocolate Advisor Flexi Permanent 180 Hours (Eastgate Boutique) employer: Lindt
Lindt & Sprüngli is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to take responsibility and drive excellence in customer service. With a commitment to employee growth and a focus on sustainability, working at our Eastgate Boutique offers unique opportunities to engage with a premium brand while being part of a global leader in chocolate production. Join us to be part of a team that values trust, supports innovation, and encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Chocolate Advisor Flexi Permanent 180 Hours (Eastgate Boutique)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lindt, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lindt!
We think you need these skills to ace Chocolate Advisor Flexi Permanent 180 Hours (Eastgate Boutique)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lindt, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lindt and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lindt that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lindt
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
