PMO Analyst in Richmond

A little bit about Lindt. We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY. We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

How you could help us to Enchant the World with Chocolate. The PMO Analyst supports the effective running of the Project Management Office, providing disciplined coordination, high-quality information, and strong analytical and administrative support across a complex portfolio of transformation and value-driving initiatives. This role is well suited to a highly capable graduate or early-career professional who combines academic strength with attention to detail, intellectual curiosity, and the ability to manage multiple priorities. The PMO Analyst enables the Head of PMO and project leaders to focus on delivery and decision-making by ensuring that plans, reporting, governance, and controls are accurate, timely, and consistently applied. The role offers significant exposure to senior stakeholders, large-scale change, and structured delivery disciplines, providing a strong foundation for future career development.

Where you’ll be based. This role is based in our Head Office in Richmond Upon Thames with hybrid working. (in the office 60% and WFH 40%).

Key Responsibilities

• Portfolio Administration & Coordination
  • Maintain accurate and up-to-date records for all projects within the portfolio
  • Support coordination across multiple projects, programmes, and workstreams
  • Track plans, milestones, dependencies, and actions with precision and consistency
• Reporting & Analytical Support
  • Produce regular PMO reporting packs, dashboards, and status updates
  • Analyse project data to identify trends, risks, slippage, or emerging delivery issues
  • Ensure data quality and logical consistency across all PMO outputs
• Governance & Process Discipline
  • Support governance forums by preparing materials, agendas, and papers
  • Track decisions, actions, and follow-ups to ensure clarity and accountability
  • Apply PMO standards, templates, and ways of working consistently
• Risk, Issue & Dependency Management
  • Maintain accurate risk, issue, and dependency logs across the portfolio
  • Support escalation by ensuring information is clear, evidence-based, and timely
  • Proactively flag concerns or inconsistencies to the Head of PMO
• Resource & Capacity Tracking
  • Support tracking of resource allocation and demand across projects
  • Help identify potential capacity clashes or delivery bottlenecks
  • Maintain structured views of commitments and timelines
• Stakeholder & Team Support
  • Act as a reliable point of contact for project teams on PMO processes and reporting
  • Support project managers with templates, guidance, and coordination
  • Build strong working relationships through professionalism and follow-through
• Learning & Continuous Improvement
  • Quickly build understanding of PMO tools, methodologies, and governance frameworks
  • Suggest improvements to reporting, tracking, and processes based on observation and analysis
  • Demonstrate a strong learning mindset and appetite for responsibility

Qualifications, Knowledge and Experience Preferred

• Strong academic background with evidence of intellectual rigour (e.g high quality degree, relevant discipline, or equivalent achievement)
• Graduate or early-career professional (typically 0–2 years’ experience) in a PMO, project coordination, analytical, consulting, or similar environment
• Exceptional attention to detail with the ability to spot errors, gaps, and inconsistencies
• Strong analytical skills, comfortable working with data, trackers, and structured information
• Advanced Excel skills or clear aptitude to develop them quickly
• Highly organised, able to manage multiple tasks and deadlines simultaneously
• Clear, professional communicator with confidence engaging with stakeholders
• Curious, proactive, and resilient; comfortable working in a fast-paced change environment

How you will be rewarded financially

For the position of PMO Analyst, you will receive a competitive compensation package as well as benefits including; bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, birthday day off and so much more!

Being yourself every day

We want everyone at Lindt to feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.

Living our values every day

At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

What you can expect from us

In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations, all while supporting your physical and mental wellbeing.