Assistant Store Manager

Assistant Store Manager

Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support store management, drive sales, and ensure operational excellence in a premium chocolate store.
  • Company: Join a top-rated chocolate manufacturer with a rich history and a commitment to quality.
  • Benefits: Enjoy competitive pay, bonuses, chocolate perks, and a supportive work environment.
  • Why this job: Be part of a passionate team that values collaboration and customer delight in a fun atmosphere.
  • Qualifications: Retail management experience preferred; strong leadership, analytical, and interpersonal skills required.
  • Other info: Embrace a culture of inclusivity and personal growth while enjoying unique chocolate benefits.

The predicted salary is between 28800 - 43200 £ per year.

A little bit about Lindt

We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.

We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

How you could help us to Enchant the World with Chocolate

We have an exciting opportunity where you could be a part of our incredible team.

In this role you will:

  • Support the store management team towards the accomplishment of the retail plan
  • Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies
  • Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
  • Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action
  • Where you’ll be based
    This role is based in our York Designer Outlet Store and is 40 hours per week.

    Key Responsibilities
    Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward

  • Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
  • Track store KPI’s, identifying opportunities and risks, supported by a clear course of action
  • Align with line manager on action plans from store performance reviews
  • Collaborate with line manager on opportunities for key trading periods
  • Support line manager in monitoring store expenditure and cost budgets, whilst ensuring that staffing is optimised to meet business demands
  • Delivering and Developing Operational Excellence

  • Maintain a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
  • Implement and manage audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
  • Complete online Health and Safety tools and take associated actions to ensure compliancy and a safe working environment for all
  • Ensure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and resolution of issues in a timely manner
  • Escalate issues to appropriate team when necessary in a timely manner
  • Effectively manage your time to ensure all deadlines are met and full compliance is achieved.
  • Delivering Outstanding Premium Visibility and Communication with our Customers

  • Empower a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition by living the values and personally demonstrating how to foster a customer centric-culture
  • Embrace the Global Retail Mystery shop program using the results to recognise strengths and share best practice whilst identifying skill gaps and training requirements
  • Execute in-store marketing activities and monthly visual merchandising plan to company standard
  • Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
  • Understand and actively anticipate consumer needs and goes the extra mile to delight customers
  • Leading for an Inspiring Place to Work

  • Support a shared vision by communicating clear goals, and fostering a positive and rewarding work environment, through set objectives
  • Develop skills and capability in the store team and maintain a culture where they never want to stop learning, empowering others to meet their goals
  • Support the store team in achieving PDP objectives
  • Conduct monthly 1-2-1s with feedback, leveraging coaching style where appropriate to guide your store teams’ performance
  • Support in recruiting passionate and driven individuals who will complement the team and are Lindt brand ambassadors
  • Partner with line manager to resolve performance issues in a timely manner, utilising Area Manager and HR support where necessary
  • Communicate effectively between stakeholders and all depts of the business.
  • What experience you’ll bring

  • Proven management experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
  • Proven track record of contributing to the management of high performing teams to include an understanding of people leadership (talent development, succession planning, recruitment and disciplinary processes etc.)
  • Numerate with good analytical and IT skills
  • A highly motivated self-starter, with a drive for results
  • Excellent interpersonal skills, able to build relationships and influence at all levels
  • An infectious can do attitude – ready to try new things and enthuse everyone you meet
  • How you will be rewarded financially

    For the Assistant Store Manager position, the salary range is in the region of £29,500. In addition, you will receive a benefits package including; bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, birthday day off and so much more!

    Being yourself every day

    We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.

    Living our values everyday

    At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

    What you can expect from us

    In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations, all while supporting your physical and mental wellbeing.

    Requirements

    Assistant Store Manager employer: Lindt & Sprüngli

    At Lindt, we pride ourselves on being a Top 20 Great Place to Work, where our unique values-led culture fosters collaboration and personal growth. As an Assistant Store Manager in our vibrant Leeds store, you'll enjoy a supportive environment that champions employee wellbeing, offers competitive benefits including a chocolate allowance and birthday day off, and empowers you to develop your leadership skills while enchanting customers with our premium products.
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    Contact Detail:

    Lindt & Sprüngli Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Assistant Store Manager

    Tip Number 1

    Familiarise yourself with Lindt's brand values and mission. Understanding their commitment to quality and customer experience will help you align your responses during interviews, showcasing how you embody these principles.

    Tip Number 2

    Network with current or former employees of Lindt. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.

    Tip Number 3

    Prepare examples of how you've successfully led teams in a retail environment. Highlighting your experience in talent development and team motivation will demonstrate your capability to support and inspire others at Lindt.

    Tip Number 4

    Stay updated on current retail trends and competitor activities. Being knowledgeable about the market will allow you to discuss strategies for maximising sales and enhancing customer experiences during your interview.

    We think you need these skills to ace Assistant Store Manager

    Retail Management Experience
    Sales and Profit Maximisation
    Operational Excellence
    Team Leadership
    Customer Service Skills
    Analytical Skills
    Financial Acumen
    Time Management
    Communication Skills
    Coaching and Development
    Problem-Solving Skills
    Visual Merchandising
    Collaboration and Teamwork
    Adaptability

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant retail management experience and showcases your ability to lead teams. Use specific examples that demonstrate your success in maximising sales and improving store performance.

    Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the Lindt brand and your understanding of their values. Mention how your skills align with the responsibilities of the Assistant Store Manager role and express your enthusiasm for contributing to the team.

    Highlight Leadership Skills: In your application, emphasise your experience in developing high-performing teams and your approach to fostering a positive work environment. Provide examples of how you've successfully managed team dynamics and supported individual growth.

    Showcase Customer-Centric Mindset: Demonstrate your commitment to customer service excellence by including examples of how you've gone above and beyond to meet customer needs in previous roles. This will resonate well with the company's focus on delivering outstanding service.

    How to prepare for a job interview at Lindt & Sprüngli

    Show Your Passion for Chocolate

    Make sure to express your genuine love for chocolate and the brand during the interview. Share any personal experiences or stories that highlight your enthusiasm for Lindt products, as this will resonate well with the interviewers.

    Demonstrate Leadership Skills

    Prepare examples of how you've successfully led teams in previous roles. Discuss your approach to talent development, coaching, and fostering a positive work environment, as these are key aspects of the Assistant Store Manager role.

    Understand Retail Metrics

    Familiarise yourself with retail KPIs and be ready to discuss how you have used data to drive sales and improve store performance in the past. This shows that you can contribute to the operational excellence expected in the role.

    Emphasise Customer-Centric Approach

    Be prepared to talk about how you prioritise customer satisfaction and create memorable experiences. Share specific examples of how you've gone the extra mile to delight customers, aligning with Lindt's commitment to outstanding service.

    Assistant Store Manager
    Lindt & Sprüngli
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