At a Glance
- Tasks: Manage key accounts and drive digital success for our premium chocolate brands.
- Company: Join a top-rated chocolate manufacturer with a vibrant culture and iconic products.
- Benefits: Enjoy a competitive salary, car allowance, bonuses, and sweet perks like chocolate discounts.
- Other info: Hybrid working model and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team shaping the future of chocolate in a fast-paced environment.
- Qualifications: Experience in account management and marketplace platforms, with a passion for growth.
The predicted salary is between 60000 - 75000 £ per year.
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY. We're also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.
In this role, you will be at the heart of one of our most exciting and fast-growing channels, playing a key role in shaping our digital success. As a core member of the Digital and wider Sales team, you will take ownership of our Amazon 1P business, a 3P marketplace partnership, and our Moonpig account - driving sales, profit and market share through standout commercial thinking and execution. You will also lead and develop a National Account Executive, coaching and guiding them to build capability and deliver strong performance. Working cross-functionally in a fast-paced, dynamic environment, you will bring our Joint Business Plans to life and unlock meaningful growth across these strategic platforms.
Where you'll be based: Richmond, London (Hybrid Working: 60% office / 40% working from home over 1 month)
Key Responsibilities:
- Key Account Management (Amazon Retail / Fresh, Moonpig, 3rd party Marketplace partner)
- Deliver in-year customer plans, including budgeted NTS, GP targets and market share objectives, in line with P&L targets and the Lindt Digital strategy
- Lead, negotiate and trade AVNs / Joint Business Plans to deliver sustainable growth
- Build, manage and optimise media plans in partnership with our Amazon Ads agency, driving ROI, new-to-brand acquisition, traffic and conversion (including full-funnel Amazon campaigns and storefront execution)
- Own the customer forecast, aligned to demand, and collaborate closely with Supply Chain to deliver against PO compliance, confirmation and delivery KPIs
- Contribute to regional European Amazon planning by sharing and applying best practices across markets
- Maintain strong availability across the portfolio, including NPD, through effective commercial and operational management aligned to key customer timelines (particularly Easter and Christmas)
- Use data and insights to drive decision-making and unlock new opportunities across key platforms (Vendor/Seller Central, Amazon Ads, Kantar, Circana, NIQ Digital Shelf, etc.)
- Partner closely with Commercial Finance to manage pricing, accruals and invoicing, including leading monthly customer reviews
- Manage preferred 3rd party marketplace commercial supply agreements
- Lead sell-in and agreement of all-year-round, Easter and Christmas commercial growth plans, including execution and sell-through initiatives, using a test-and-learn approach
- Work closely with Marketing to shape the portfolio pipeline and deliver digital-first propositions aligned to the digital strategy
- Own and drive the Pureplay Gifting agenda across your accounts and wider sales channels, delivering over-indexed performance in gift guide participation, seasonal execution and bundle initiatives
- Line manage a National Account Executive, providing clear direction, coaching and regular feedback to support their development and progression
- Build capability within the role, ensuring delivery against objectives and strengthening core account management skills
- Foster a high-performance mindset, role-modelling strong commercial acumen and cross-functional collaboration
What experience you'll bring:
- Marketplace experience is essential
- Proven account management experience with full P&L ownership, ideally within FMCG or gifting
- Experience managing or developing junior team members is advantageous
- Strong track record of negotiating and delivering Joint Business Plans
- Performance-driven, highly motivated and focused on delivering core KPIs
- Highly proficient in Amazon Vendor/Seller Central and Amazon Advertising platforms
- Strong communicator with the ability to influence effectively across cross-functional stakeholders
- Ambitious and proactive, with a strong drive to deliver results and a genuine desire to develop and progress themselves
How you will be rewarded:
For the Senior National Account Manager position, the salary range is £60,000 - £75,000. In addition, you will receive a benefits package including; car allowance, bonus, pension, life cover, £100 a year Personal Development Allowance, chocolate allowance; chocolate give-aways, chocolate discount, birthday day off and so much more!
Being yourself everyday: We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You'll notice this throughout the recruitment process; in our 'dress for your day' policy and through our proactive DE&I strategy.
Living our values everyday: At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us: In return for everything that you'll bring, we can offer you an exciting role in a fast-growing organisation, where we'll provide an environment where you will thrive, feel supported and fulfil your career aspirations, all while supporting your physical and mental wellbeing.
Senior National Account Manager employer: Lindt & Sprungli UK
Lindt & Sprungli UK is an exceptional employer, offering a dynamic work culture that values collaboration and innovation. With a competitive salary, bonuses, and the flexibility of a hybrid working model, employees are empowered to achieve a healthy work-life balance while growing their careers in a supportive environment. Located in the picturesque Richmond Upon Thames, the company provides unique opportunities for professional development and engagement in a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Senior National Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior National Account Manager at Lindt & Sprungli UK, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Lindt & Sprungli UK. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior National Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior National Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Lindt & Sprungli UK:When writing your cover letter, make sure to tailor your message specifically for Lindt & Sprungli UK. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Lindt & Sprungli UK
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Lindt & Sprungli UK that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Lindt & Sprungli UK that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Lindt & Sprungli UK’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
