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- Tasks: Lead training to enhance in-store shopper experience and selling culture.
- Company: Join Lindt, a premium chocolate manufacturer with a rich history since 1845.
- Benefits: Enjoy a competitive salary, bonuses, chocolate perks, and a birthday day off.
- Other info: Hybrid working model with opportunities for travel across the UK & ROI.
- Why this job: Make a real impact on customer experience while sharing your passion for chocolate.
- Qualifications: Experience in retail training and a passion for customer service required.
The predicted salary is between 58000 - 68000 £ per year.
About Lindt
We are a premium chocolate manufacturer established in 1845 with operations in over 86 countries. Located in the UK, we have around 400 team members across Head Office, Retail, and Field Sales divisions.
Where you’ll be based
This role is based in our Head Office in Richmond Upon Thames with hybrid working (in the office 60% and WFH 40%).
How you could help us to Enchant the World with Chocolate
To lead the training and advocacy of our in-store shopper experience through the delivery of the Lindt Service Programme. Utilize the extensive materials and tools already in place to educate and upskill our Retail Stores through in-person and virtual training sessions. Partner with the global Retail team to lead and evolve in-store shopper experience.
Key Responsibilities
- Lead in-store shopper experience and selling culture as the UK & ROI Regional Service Champion.
- Create and facilitate our Retail training programme, targeting topics of commercial and brand importance.
- Act as an ambassador of our established Chocolate Essentials & Service Fundamentals training modules.
- In partnership with the Area Managers, lead on store specific training and L&D tools where required, targeting areas for performance improvement.
- Own and lead the on-boarding process for new Retail Store Management.
- Create and facilitate the Selling and Chocolate Expertise training programmes for all new store openings and refits.
- Proactively lead the continued evolution of all Service and Shopper Experience Learning and Development.
- Lead the engagement of our Retail Voice of the Consumer and Mystery Shop programmes.
- Partner with the Head of Retail and Area Managers to put training plans in place to address areas of consistent under performance.
- Support field & commercial teams with ongoing training around new product launches.
What Experience You’ll Bring
- Previous experience of leading Service and Selling in a national Retailer.
- Previous experience at Field Trainer level or above desirable.
- Experience of facilitating Learning and Development training and seminars, including some aspects of content creation.
- Highly developed presentation skills across a range of training mediums and group sizes; including internal and external participants.
- Ability to show agility with the changing needs of the business, excellent organisational skills and a keen eye for detail.
- Ability to build strong and real relationships across all levels within Lindt including Global teams.
- A demonstrable understanding and passion for great Customer Service and a Selling Culture.
- Good working knowledge of P&L’s and commercial reporting, including the use of Excel.
- Ability to work across the UK & ROI, with overnight stays when required.
How You Will Be Rewarded Financially
Salary range: £58,000 - £68,000. Additional benefits include bonus, pension, life cover, chocolate allowance, chocolate giveaways, chocolate discount, £100 personal incentive, birthday day off and more.
Retail Stores Trainer employer: Lindt & Sprungli UK
Contact Detail:
Lindt & Sprungli UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Stores Trainer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lindt on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to training and customer service. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively.
✨Tip Number 3
Show your passion for chocolate! Whether it's in your interview or during networking, let your love for Lindt's products shine through. It’s all about connecting with the brand and its values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Lindt family.
We think you need these skills to ace Retail Stores Trainer
Some tips for your application 🫡
Show Your Passion for Chocolate: When you're writing your application, let your love for chocolate shine through! We want to see how your enthusiasm aligns with our mission to enchant the world with chocolate. Share any relevant experiences that highlight your passion for customer service and selling culture.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key responsibilities and experience mentioned in the job description. Highlight your previous training experience and how it relates to leading in-store shopper experiences. We love seeing candidates who take the time to connect their skills with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate a keen eye for detail, so make sure there are no typos or grammatical errors. A polished application shows you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Lindt and our amazing team!
How to prepare for a job interview at Lindt & Sprungli UK
✨Know Your Chocolate
Familiarise yourself with Lindt's products and their unique selling points. Being able to discuss the brand's history and its premium offerings will show your passion for chocolate and customer service, which is key for this role.
✨Showcase Your Training Skills
Prepare to discuss your previous experience in training and development. Bring examples of how you've successfully led training sessions or improved team performance, as this role heavily focuses on facilitating learning and development.
✨Engage with the Company Culture
Research Lindt's values and culture. Be ready to explain how you can contribute to their mission of enchanting the world with chocolate, especially in enhancing the in-store shopper experience.
✨Prepare Questions
Have thoughtful questions ready about the role and the team dynamics. This shows your interest in the position and helps you gauge if it's the right fit for you, especially regarding collaboration with global teams and the retail voice of the consumer.