Store Manager in Milton Keynes

In this role, you will lead in every sense of the word, motivating, inspiring and developing a team of dedicated chocolate advisors toward the accomplishment of the retail plan. Be accountable for the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies. Embody the Lindt brand with passion and create a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day. Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to action.

Key Responsibilities

• Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets.
• Track store KPIs, identifying opportunities and risks, supported by a clear course of action.
• Align with line manager on action plans from store performance reviews.
• Provide monthly feedback to line manager on opportunities for key trading periods.
• Be responsible for store expenditure and cost budgets through monitoring of P&L, whilst ensuring that staffing is optimised to meet business demands.

Delivering and Developing Operational Excellence

• Create a self-disciplined culture focused on flawless execution of processes, procedures and initiatives including consistent delivery of presentation standards in store.
• Implement and manage audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
• Complete online Health and Safety tools and take associated actions to ensure compliancy and a safe working environment for all.
• Ensure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and resolution of issues in a timely manner.
• Escalate issues to appropriate team when necessary in a timely manner.
• Effectively manage your time to ensure all deadlines are met and full compliance is achieved.

Delivering Outstanding Premium Visibility and Communication with our Customers

• Create and empower a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition by living the values and personally demonstrating how to foster a customer-centric culture.
• Embrace the Global Retail Mystery shop program, using the results to recognise strengths and share best practice whilst identifying skill gaps and training requirements.
• Execute in-store marketing activities and monthly visual merchandising plan to company standard.
• Stay informed of current trends and contribute to weekly Competitor Watch of the local market place.
• Understand and actively anticipate consumer needs and go the extra mile to delight customers.

Leading for an Inspiring Place to Work

• Inspire a shared vision by communicating clear goals and fostering a positive and rewarding work environment, through set objectives.
• Develop skills and capability in the store team and create a culture where they never want to stop learning, empowering others to meet their goals.
• Develop active PDPs focusing on the what and the how.
• Conduct monthly 1-2-1s with feedback, leveraging coaching style where appropriate to guide your store teams’ performance.
• Hold active career conversations leading to clear succession planning in store and the wider retail division.
• Recruit passionate and driven individuals who will complement the team and are Lindt brand ambassadors.
• Develop line management skills of the team, leading by example.
• Resolve performance issues in a timely manner, partnering with Area Manager and HR where necessary.
• Communicate effectively between stakeholders and all departments of the business.

Qualifications

• Proven management experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer.
• Proven track record of creating and managing high-performing teams to include full understanding of people leadership (experience in talent development, succession planning, recruitment and disciplinary processes).
• Numerate with good analytical and IT skills.
• A highly motivated self-starter, with a drive for results.
• Excellent interpersonal skills, able to build relationships and influence at all levels.
• An infectious can-do attitude – ready to try new things and enthuse everyone you meet.

Our Culture and Values

We want everyone at Lindt to feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout our recruitment process, our ‘dress for your day’ policy and through our proactive DE&I strategy. At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

Benefits

We can offer you a competitive compensation and benefits package including a competitive salary, bonus, pension, life cover, chocolate allowance, chocolate give-aways, chocolate discount and a birthday day off, among other benefits.