At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive store performance.
- Company: Join Lindt, a premium chocolate brand with a rich history and a vibrant culture.
- Benefits: Enjoy competitive pay, bonuses, chocolate perks, and a supportive work environment.
- Other info: Embrace a culture of inclusivity and continuous learning at Lindt.
- Why this job: Be part of a fun, dynamic team that values creativity and personal growth.
- Qualifications: Retail management experience and a love for chocolate are preferred.
The predicted salary is between 30000 - 40000 £ per year.
About Lindt
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the world. Guided by our global purpose to Enchant the World with Chocolate and our UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail and Field Sales divisions. We are a Top 20 Great Place to Work and proud of our people, culture and iconic brands such as LINDOR and GOLD BUNNY. We are also one of the few "bean‑to‑bar" chocolate makers in the world, controlling every step of chocolate production.
In This Role You Will
- Lead in every sense of the word, motivating, inspiring and developing a team of dedicated chocolate advisors towards the accomplishment of the retail plan.
- Be accountable for the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies.
- Embody the Lindt brand with passion and create a team of brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day.
- Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to action.
Where You’ll Be Based
This role is based in our Gloucester store and is 40 hours per week.
Key Responsibilities
- Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
- Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets.
- Track store KPIs, identifying opportunities and risks, supported by a clear course of action.
- Align with line manager on action plans from store performance reviews.
- Provide monthly feedback to line manager on opportunities for key trading periods.
- Be responsible for store expenditure and cost budgets through monitoring of P&L, whilst ensuring that staffing is optimised to meet business demands.
- Delivering and Developing Operational Excellence
- Create a self‑disciplined culture focused on flawless execution of processes, procedures and initiatives including consistent delivery of presentation standards in store.
- Implement and manage audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation and deliveries.
- Complete online Health and Safety tools and take associated actions to ensure compliance and a safe working environment for all.
- Ensure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and resolution of issues in a timely manner.
- Escalate issues to appropriate team when necessary in a timely manner.
- Effectively manage your time to ensure all deadlines are met and full compliance is achieved.
- Delivering Outstanding Premium Visibility and Communication with our Customers
- Create and empower a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition by living the values and personally demonstrating how to foster a customer‑centric culture.
- Embrace the Global Retail Mystery shop program using the results to recognise strengths and share best practice whilst identifying skill gaps and training requirements.
- Execute in‑store marketing activities and monthly visual merchandising plan to company standard.
- Stay informed of current trends and contribute to weekly Competitor Watch of the local marketplace.
- Understand and actively anticipate consumer needs and go the extra mile to delight customers.
- Leading for an Inspiring Place to Work
- Inspire a shared vision by communicating clear goals and fostering a positive and rewarding work environment through set objectives.
- Develop skills and capability in the store team and create a culture where they never want to stop learning, empowering others to meet their goals.
- Develop active PDPs focusing on what and how.
- Conduct monthly 1‑2‑1s with feedback, leveraging coaching style where appropriate to guide your store teams’ performance.
- Hold active career conversations leading to clear succession planning in store and the wider retail division.
- Recruit passionate and driven individuals who will complement the team and be Lindt brand ambassadors.
- Develop line management skills of the team, leading by example.
- Resolve performance issues in a timely manner, partnering with Area Manager and HR where necessary.
- Communicate effectively between stakeholders and all departments of the business.
What Experience You’ll Bring
- Proven management experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer.
- Proven track record of creating and managing high‑performing teams including full understanding of people leadership (experience in talent development, succession planning, recruitment and disciplinary processes).
- Numerate with good analytical and IT skills.
- A highly motivated self‑starter with a drive for results.
- Excellent interpersonal skills, able to build relationships and influence at all levels.
- An infectious can‑do attitude – ready to try new things and enthuse everyone you meet.
Being Yourself Every Day
We want everyone at Lindt to feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our "dress for your day" policy and through our proactive DE&I strategy.
Living Our Values Everyday
At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What You Can Expect From Us
In return for everything that you’ll bring, we can offer you an exciting role in a fast‑growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering you will receive a competitive compensation and benefits package including a competitive salary, bonus, pension, life cover, chocolate allowance, chocolate give‑aways, chocolate discount, birthday day off and so much more!
Store Manager in Gloucester employer: Lindt & Sprungli UK
At Lindt, we pride ourselves on being a Top 20 Great Place to Work, where our employees are at the heart of everything we do. As a Store Manager in our Gloucester location, you will lead a passionate team, enjoy a supportive work culture that fosters personal and professional growth, and benefit from a competitive compensation package that includes unique perks like a chocolate allowance and birthday day off. Join us in creating moments that make everyone feel special while working with an iconic brand that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Gloucester
✨Tip Number 1
Get to know the company inside out! Research Lindt's history, values, and products. When you walk into that interview, you want to show them you're not just another candidate; you're a chocolate enthusiast who truly gets what they stand for.
✨Tip Number 2
Practice your leadership stories! Think of times when you've inspired a team or tackled challenges head-on. Lindt is all about motivating and developing teams, so be ready to share how you've done this in your past roles.
✨Tip Number 3
Show off your customer service skills! Lindt wants brand ambassadors who can create magical moments for customers. Prepare examples of how you've gone above and beyond to delight customers in previous jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Lindt family. Let’s make those chocolate dreams come true!
We think you need these skills to ace Store Manager in Gloucester
Some tips for your application 🫡
Show Your Passion for Chocolate:When you're writing your application, let your love for chocolate shine through! Share why you want to be part of the Lindt family and how you can embody our brand values. We want to see that enthusiasm!
Tailor Your Experience:Make sure to highlight your relevant retail management experience in your application. Use specific examples that demonstrate your ability to lead teams and drive sales, as this is key for us at Lindt.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lindt & Sprungli UK
✨Know Your Chocolate
Before the interview, dive deep into Lindt's history and product range. Familiarise yourself with their iconic brands like LINDOR and GOLD BUNNY. Showing genuine passion for their products will impress your interviewers and demonstrate that you embody the Lindt brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in motivating and developing team members, as well as how you've created a positive work environment. This is crucial for a Store Manager role, so be ready to discuss specific situations where you inspired your team.
✨Understand Retail Metrics
Brush up on key retail performance indicators (KPIs) and be prepared to discuss how you've used them to drive sales and profitability. Mention any tools or strategies you've employed to track performance and identify opportunities for improvement, as this aligns perfectly with the responsibilities of the role.
✨Emphasise Customer-Centricity
Lindt values outstanding customer service, so come equipped with examples of how you've gone above and beyond for customers. Discuss how you foster a customer-centric culture within your team and how you would implement the Lindt Service proposition to exceed customer expectations.
