At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive store performance.
- Company: Join Lindt, a premium chocolate brand with a rich history and vibrant culture.
- Benefits: Enjoy competitive pay, bonuses, chocolate perks, and personal development support.
- Other info: Embrace a fun, inclusive workplace where you can truly be yourself.
- Why this job: Be part of an exciting flagship store launch in Glasgow and make every moment special.
- Qualifications: Retail management experience and a love for leading high-performing teams.
The predicted salary is between 27000 - 30000 £ per year.
A Little Bit About Lindt
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World.
Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions.
We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.
How you could help us to Enchant the World with Chocolate
We are delighted to announce that we have a brand-new flagship store opening later this year, in the heart of Glasgow City Centre!
As part of this exciting launch, we’re looking to recruit an Assistant Store Manager to help lead the team.
- In This Role You Will
- Support the store management team towards the accomplishment of the retail plan
- Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies
- Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
- Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action
- Where you’ll be based
You will be based in our brand-new store opening later this year, heart of Glasgow City Centre. This is a full-time position, working 40 hours per week.
Key Responsibilities
- Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
- Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
- Track store KPI’s, identifying opportunities and risks, supported by a clear course of action
- Align with line manager on action plans from store performance reviews
- Collaborate with line manager on opportunities for key trading periods
- Support line manager in monitoring store expenditure and cost budgets, whilst ensuring that staffing is optimised to meet business demands
- Delivering and Developing Operational Excellence
- Maintain a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
- Implement and manage audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
- Complete online Health and Safety tools and take associated actions to ensure compliancy and a safe working environment for all
- Ensure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and resolution of issues in a timely manner
- Escalate issues to appropriate team when necessary in a timely manner
- Effectively manage your time to ensure all deadlines are met and full compliance is achieved.
- Delivering Outstanding Premium Visibility and Communication with our Customers
- Empower a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition by living the values and personally demonstrating how to foster a customer centric-culture
- Embrace the Global Retail Mystery shop program using the results to recognise strengths and share best practice whilst identifying skill gaps and training requirements
- Execute in-store marketing activities and monthly visual merchandising plan to company standard
- Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
- Understand and actively anticipate consumer needs and goes the extra mile to delight customers
- Leading for an Inspiring Place to Work
- Support a shared vision by communicating clear goals, and fostering a positive and rewarding work environment, through set objectives
- Develop skills and capability in the store team and maintain a culture where they never want to stop learning, empowering others to meet their goals
- Support the store team in achieving PDP objectives
- Conduct monthly 1-2-1s with feedback, leveraging coaching style where appropriate to guide your store teams’ performance
- Support in recruiting passionate and driven individuals who will complement the team and are Lindt brand ambassadors
- Partner with line manager to resolve performance issues in a timely manner, utilising Area Manager and HR support where necessary
- Communicate effectively between stakeholders and all depts of the business.
- Ice Cream & Drinks Responsibilities
- Be accountable for maintaining high standards in food safety and health safety in store.
- Ensure all team members training records are in date.
- Ensure that all IC&D related documents/records are kept up to date.
- Be knowledgeable and confident about the products that are served.
- Produce and prepare all the products in line with brand standards.
- Ensure the correct level of IC&D components are in stock at all times to meet the sales demand.
- Ensure IC&D area is fully operational during store trading times.
- Provide training and coaching to colleagues to ensure all team members are confident in the IC&D station.
- What Experience You’ll Bring
- Proven management experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
- Proven track record of contributing to the management of high performing teams to include an understanding of people leadership (talent development, succession planning, recruitment and disciplinary processes etc.)
- Numerate with good analytical and IT skills
- A highly motivated self-starter, with a drive for results
- Excellent interpersonal skills, able to build relationships and influence at all levels
- An infectious can do attitude – ready to try new things and enthuse everyone you meet
- Being yourself every day
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace.
You'll notice this throughout the recruitment process; in our 'dress for your day' policy and through our proactive DE&I strategy.
Living our values everyday
At Lindt UK, our values guide us in everything we do.
Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What You Can Expect From Us
In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations.
As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including;
- competitive salary
- bonus
- pension
- life cover
- chocolate allowance
- chocolate give-aways
- chocolate discount
- £100 a year personal development allowance
- birthday day off
• so much more!!
#J-18808-Ljbffr
Assistant Store Manager in Glasgow employer: Lindt & Sprungli UK
Lindt & Sprungli UK is an exceptional employer, offering a dynamic work culture that values collaboration and innovation. With a competitive salary, bonuses, and the flexibility of a hybrid working model, employees are empowered to achieve a healthy work-life balance while growing their careers in a supportive environment. Located in the picturesque Richmond Upon Thames, the company provides unique opportunities for professional development and engagement in a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lindt & Sprungli UK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lindt & Sprungli UK!
We think you need these skills to ace Assistant Store Manager in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lindt & Sprungli UK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lindt & Sprungli UK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lindt & Sprungli UK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lindt & Sprungli UK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
