National Account Manager - Northern Ireland in Belfast

A Little Bit About Lindt

We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY. We are also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

Where you’ll be based

This role is based in Northern Ireland with an expectation of commuting to ROI head office weekly and when required. (Approx 90% WFH/Customer Facing & 10% ROI Head office)

How you could help us to Enchant the World with Chocolate

In this role you will report directly to the Senior Account Manager, you will be a key member of the Grocery Business Unit. The successful candidate will take responsibility for all accounts in Northern Ireland. This role requires that customer needs, company sales objectives and profitability goals are achieved through building customer plans that enable a framework of growth over the next 1-3 years. Lindt’s aspiration is to Double the business in the next 5 years; this role will play a key part in achieving this.

What Experience You’ll Bring

• Develop Key Accounts
• Build strong, trusted relationships with customers and key internal stakeholders to align on and deliver Joint Business Plans that support agreed customer sales objectives
• Develop expert knowledge of Northern Ireland accounts and leverage key networks to accelerate Lindt’s market performance
• Lead and own the Northern Ireland commercial strategy within the wider Lindt Ireland strategy
• Enhance Lindt’s customer engagement by leading professional, high-impact account management with the right decision-makers
• Understand customer timelines and requirements and proactively and constructively work these back within the Lindt organisation
• Short to midterm focus on account development (1 -3 years)

Deliver Sales Controllables

• Deliver growth and strategic plans by portfolio to deliver NTS (Net Trade Sales) requirements, RSV, Profit and market share objectives
• Drive the successful delivery of the annual plan and budget, ensuring alignment with the broader company strategy
• Design and execute high-quality Joint Business and Account Plans to unlock commercial opportunities.
• Implement AYR, seasonal plans and NPD – through correct distribution, merchandising, feature and logistical phasing
• Optimize commercial investment to drive sustainable growth for Lindt
• Build strong, interdependent partnerships across Lindt’s cross-functional teams to enhance alignment and execution.
• Deliver pace to the accounts development and meet agreed account requirements within agreed deadlines.

Qualifications, Knowledge And Experience Preferred

• Bring proven, substantial sales experience from a major FMCG organisation, with a strong track record managing Northern Ireland accounts
• Have comprehensive P&L experience and a strong record of consistent success in Joint Business Plan execution
• Demonstrate capability to implement AYR and seasonal plans, both commercially and logistically
• Exhibit strong leadership skills, inspiring, motivating, and developing others to achieve shared goals
• Bring strong communication and networking skills
• Be performance driven, tenacious and goal orientated
• Be able to work cross functionally both internally and externally
• Excellent analytical skills with an ability to manage considerable budgets and investments

Being yourself every day

We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.

Living our values everyday

At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

What You Can Expect From Us

In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including; competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, birthday day off and so much more!