Assistant Store Manager (Ice Cream and Drinks)

A Little Bit About Lindt. We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the world. Guided by our global purpose to Enchant the World with Chocolate and the UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail and Field Sales divisions. We are a Top 20 Great Place to Work and pride ourselves on our people, our values-led culture and our iconic brands such as LINDOR and GOLD BUNNY. We are also one of the few bean‑to‑bar chocolate makers in the world, controlling every step of chocolate production.

This role is based in Caledonia Store and is 40 hours per week.

Responsibilities In This Role You Will:

• Support the store management team towards the accomplishment of the retail plan.
• Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies.
• Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who deliver the Lindt Service proposition and exceed customer expectations every day.
• Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action.

Key Responsibilities

• Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward — Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets. Track store KPIs, identifying opportunities and risks, supported by a clear course of action. Align with line manager on action plans from store performance reviews. Collaborate with line manager on opportunities for key trading periods. Support line manager in monitoring store expenditure and cost budgets, whilst ensuring staffing is optimised to meet business demands.
• Delivering and Developing Operational Excellence — Maintain a self‑disciplined culture focused on flawless execution of processes, procedures and initiatives including consistent delivery of presentation standards in store. Implement and manage audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation and deliveries. Complete online Health and Safety tools and take associated actions to ensure compliance and a safe working environment for all. Ensure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and timely resolution of issues. Escalate issues to appropriate team when necessary in a timely manner. Manage time effectively to meet deadlines and achieve full compliance.
• Delivering Outstanding Premium Visibility and Communication with our Customers — Empower a team of Lindt brand ambassadors who deliver the Lindt Service proposition and foster a customer-centric culture. Embrace the Global Retail Mystery Shop program, recognise strengths, share best practice and identify training needs. Execute in-store marketing activities and monthly visual merchandising to company standard. Stay informed of current trends and contribute to weekly Competitor Watch of the local marketplace. Understand and anticipate consumer needs and go the extra mile to delight customers.
• Leading for an Inspiring Place to Work — Support a shared vision by communicating clear goals and fostering a positive, rewarding work environment. Develop skills and capability in the store team and maintain a culture of continuous learning. Support the store team in achieving PDP objectives. Conduct monthly 1-2-1s with coaching to guide performance. Support recruitment of passionate and driven individuals who align with Lindt brand values. Collaborate with the line manager to resolve performance issues in a timely manner, with HR support where necessary. Communicate effectively between stakeholders and all departments of the business.