At a Glance
- Tasks: Support store management and deliver exceptional customer service while embodying the Lindt brand.
- Company: Join Lindt, a premium chocolate manufacturer with a rich history and a vibrant culture.
- Benefits: Enjoy competitive pay, bonuses, chocolate perks, and personal development opportunities.
- Other info: Dynamic work environment with opportunities for growth and a focus on inclusivity.
- Why this job: Be part of a passionate team that creates delightful moments with chocolate every day.
- Qualifications: Retail experience preferred; a love for chocolate and a can-do attitude are essential.
The predicted salary is between 10.8 - 13.2 £ per hour.
A little bit about Lindt
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World.
Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions.
We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
We're also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.
How you could help us to Enchant the World with Chocolate
In this role you will
- Support the store management team towards the accomplishment of the retail plan
- Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
- Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action
- Where you’ll be based
This role is based in East Midlands Retail Store and is a 12 hour a week contract.
- Customer Service Role
- Work with team and Management to achieve set store targets
- Be committed to working hours/working pattern
- Provide excellent standard of customer service
- When in work always have a can-do attitude
- Have good working relationships in store and be part of the team
- Greet customers
- Accurately processing transactions through the till
- Upsell and add on items as well as offering alternatives
- Effectively manage queues
- Support team with the Sampling of products and introducing customers to our Loyalty program
- Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
- Delivery / Stock / replenishment
- Work with team and Management to achieve set store targets
- Be committed to working hours/working pattern
- When in work always have a can-do attitude
- Have good working relationships in store and be part of the team
- Comply with company Health and Safety policy and procedures and take associated actions to ensure a safe working environment for all
- Processing deliveries efficiently
- Keep stockroom organized and rotated
- Keeping shop floor fixtures full
- Clear communication to management regarding low levels / sell ots VM
- VM / Gift Specialist Role
- Work with team and Management to achieve set store targets
- Be committed to working hours/working pattern
- When in work always have a can-do attitude
- Reactive positively to change in pace
- Have good working relationships in store and be part of the team
- Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
- Support team in ensuring store always looks presentable and shoppable
- Build gifting to company guidelines
- Monitor Gifting levels, best sellers and react appropriately
- What experience you’ll bring
- Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
- A highly motivated self-starter, with a drive for results
- Excellent interpersonal skills, able to build relationships internally and externally
- An infectious can do attitude – ready to try new things and enthuse everyone you meet
- Being yourself every day
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace.
You'll notice this throughout the recruitment process; in our 'dress for your day' policy and through our proactive DE&I strategy.
Living our values everyday
At Lindt UK, our values guide us in everything we do.
Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us
As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including:
- competitive salary
- bonus
- pension
- life cover
- chocolate allowance
- chocolate give-aways
- chocolate discount
- £100 a year personal development allowance
- birthday day off
• and so much more!
Looking to grow your career in a dynamic, international setting?
Join the Lindt & Sprüngli Group!
Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards.
Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together.
We are a responsible "employer of choice" who provides an inspiring people experience.
Together, we build trust, drive innovation, and grow – as individuals and as a business.
Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years.
The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category.
Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA.
Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe.
With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025.
Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions.
Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.
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Chocolate Advisor employer: Lindt & Sprungli (U.K.) Limited
Lindt is an exceptional employer, offering a vibrant work culture that celebrates individuality and fosters collaboration among its team members. With a commitment to employee growth, competitive benefits including a chocolate allowance and personal development funds, and a strong focus on well-being, Lindt provides a rewarding environment for those passionate about retail and customer service. Located in the East Midlands, this role allows you to be part of a globally recognised brand that values its people and encourages them to thrive both personally and professionally.
Contact Details:
Lindt & Sprungli (U.K.) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Chocolate Advisor
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Lindt & Sprungli (U.K.) Limited, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Chocolate Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Lindt & Sprungli (U.K.) Limited that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Lindt & Sprungli (U.K.) Limited will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Lindt & Sprungli (U.K.) Limited and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Lindt & Sprungli (U.K.) Limited
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Lindt & Sprungli (U.K.) Limited, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Lindt & Sprungli (U.K.) Limited!
