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- Tasks: Lead a team to deliver exceptional customer experiences with ice cream and drinks.
- Company: Join Lindt, a premium chocolate brand with a rich history and a vibrant culture.
- Benefits: Enjoy perks like a competitive salary, chocolate discounts, and a birthday day off!
- Why this job: Be part of a passionate team that values creativity and collaboration in a fun environment.
- Qualifications: Retail experience preferred; a love for chocolate and strong interpersonal skills are essential.
- Other info: This role is based in Wembley, offering 26 hours per week.
The predicted salary is between 24000 - 36000 £ per year.
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Supervisor (Ice Cream and Drinks), Ashford
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Client:
Location:
Ashford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5b7fac60fc6c
Job Views:
13
Posted:
01.08.2025
Expiry Date:
15.09.2025
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Job Description:
A little bit about Lindt
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
We’re also proud of being one of the few “bean-to-bar” chocolate makers in the world, where we control every step of our chocolate production.
How you could help us to Enchant the World with Chocolate
We have an exciting opportunity where you could be a part of our incredible team.
In this role you will …
- Support the store management team in motivating, inspiring and developing a team of dedicated chocolate advisors, towards the accomplishment of the retail plan
- Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies
- Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
- Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to action
Where you’ll be based
This role is based in Wembley Store and is 26hours per week
Key Responsibilities
Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
- Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
- Track store KPI’s and support the store management team to identify opportunities and risks, supporting a clear course of action
- Align with line manager on action plans from store performance reviews
- Collaborate with store management team on opportunities for key trading periods
Delivering and Developing Operational Excellence
- Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
- Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
- Comply with company Health and Safety policy and procedure, and take associated actions to ensure a safe working environment for all
- Escalate issues to the store management team when necessary in a timely manner
Delivering Outstanding Premium Visibility and Communication with our Customers
- Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric-culture
- Embrace the Global Retail Mystery shop program, using the results to recognise strengths and share best practice
- Maintain monthly visual merchandising plan to company standard
- Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
- Understand and actively anticipate consumer needs and go the extra mile to delight customers
Leading for an Inspiring Place to Work
- Take responsibility for developing your own skills and capability and support a learning culture
- Collaborate with line manager in order to achieve your own agreed PDP objectives
- Participate in monthly 1-2-1s with your Line Manager to guide your own performance
- Work with line manager to resolve personal performance issues in a timely manner
- Align with line manager on action plans from personal performance reviews
Ice Cream and Drinks Responsibilities
- Maintain high standards in food safety and health safety in store.
- Ensure that all IC&D related documents/records are kept up to date.
- Be knowledgeable and confident about the products that are served.
- Produce and prepare all the products in line with brand standards.
- Ensure IC&D area is fully operational during store trading times.
- Provide training and coaching to colleagues to ensure all team members are confident in the IC&D station.
What experience you’ll bring
- Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
- Proven track record of delivering performance at a high level within a team
- Numerate with good analytical and IT skills
- A highly motivated self-starter, with a drive for results
- Excellent interpersonal skills, able to build relationships internally and externally
- An infectious can do attitude – ready to try new things and enthuse everyone you meet
Being yourself every day
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
Living our values everyday
At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us
In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including; competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, £100 personal incentive, birthday day off and so much more!
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Supervisor (Ice Cream and Drinks) employer: Lindt & Sprüngli
Contact Detail:
Lindt & Sprüngli Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (Ice Cream and Drinks)
✨Tip Number 1
Familiarise yourself with Lindt's brand values and mission. Understanding their commitment to quality and customer experience will help you align your responses during interviews, showcasing how you embody these values.
✨Tip Number 2
Network with current or former employees of Lindt. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations for the Supervisor role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to lead a team and drive sales. Highlighting measurable achievements will make your application stand out.
✨Tip Number 4
Showcase your passion for chocolate and customer service during any interactions with the hiring team. Your enthusiasm can set you apart and demonstrate that you're a great fit for the Lindt brand.
We think you need these skills to ace Supervisor (Ice Cream and Drinks)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Supervisor (Ice Cream and Drinks) position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your retail experience, particularly any roles involving team leadership or customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive sales and enhance customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your passion for the Lindt brand and your understanding of their values. Highlight specific examples from your past work that showcase your skills in motivating teams, achieving sales targets, and maintaining high operational standards.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Lindt & Sprüngli
✨Know the Brand Inside Out
Before your interview, make sure you research Lindt thoroughly. Understand their history, values, and product range. Being able to discuss how you align with their mission to 'Enchant the World with Chocolate' will show your genuine interest in the company.
✨Demonstrate Team Leadership Skills
As a Supervisor, you'll need to motivate and inspire your team. Prepare examples from your past experiences where you've successfully led a team or contributed to a collaborative environment. Highlight your ability to develop others and drive performance.
✨Showcase Your Customer Service Expertise
Lindt prides itself on exceptional customer service. Be ready to share specific instances where you've gone above and beyond for customers. Discuss how you would embody the Lindt Service proposition and create memorable experiences for customers.
✨Prepare for Operational Excellence Questions
Expect questions about maintaining high standards in food safety and health safety. Familiarise yourself with relevant regulations and be prepared to discuss how you would ensure compliance in the store. This will demonstrate your commitment to operational excellence.
