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- Tasks: Join our team as a Sales Assistant, greeting customers and promoting our delicious ice cream and drinks.
- Company: Lindt is a premium chocolate manufacturer with a rich history and a commitment to quality.
- Benefits: Enjoy perks like a competitive salary, chocolate discounts, birthday off, and a supportive work environment.
- Why this job: Be part of a fun, dynamic team that values creativity and customer satisfaction in a vibrant retail setting.
- Qualifications: Retail experience is preferred; a passion for customer service and teamwork is essential.
- Other info: This role is based in Piccadilly, offering 30 hours per week in a lively atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
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Sales Assistant (Ice Cream and Drinks) – Greeter, London
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Client:
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d30c69a17cb6
Job Views:
3
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
A little bit about Lindt
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
We’re also proud of being one of the few “bean-to-bar” chocolate makers in the world, where we control every step of our chocolate production.
How you could help us to Enchant the World with Chocolate
We have an exciting opportunity where you could be a part of our incredible team.
In this role you will:
- Support the store management team towards the accomplishment of the retail plan
- Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies
- Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
- Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action
Where you’ll be based
This role is based in our PiccadillyStore and is 30hours per week
Key Responsibilities
Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
- Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
- Collaborate with store management team on opportunities for key trading periods
Delivering and Developing Operational Excellence
- Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
- Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
- Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
- Escalate issues to the store management team when necessary in a timely manner
Delivering Outstanding Premium Visibility and Communication with our Customers
- Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric-culture
- Embrace the Global Retail Mystery Shop program, using the results to recognise strengths and share best practice
- Maintain monthly visual merchandising plan to company standard
- Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
- Understand and actively anticipate consumer needs and go the extra mile to delight customers
Leading for an Inspiring Place to Work
- Take responsibility for developing your own skills and capability and support a learning culture
- Collaborate with line manager in order to achieve your own agreed PDP objectives
- Participate in monthly 1-2-1s with your line manager to guide your own performance
- Work with line manager to resolve personal performance issues in a timely manner
- Align with line manager on action plans from personal performance reviews
Ice Cream and Drinks Responsibilities
- Follow food safety and health safety requirements at all times.
- Be knowledgeable and confident about the products that are served.
- Produce and prepare all the products in line with brand standards.
What experience you’ll bring
- Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
- Proven track record of delivering performance at a high level within a team
- Numerate with good analytical and IT skills
- A highly motivated self-starter, with a drive for results
- Excellent interpersonal skills, able to build relationships internally and externally
- An infectious can do attitude – ready to try new things and enthuse everyone you meet
Being yourself every day
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
Living our values everyday
At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us
In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including; competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, £100 personal incentive, birthday day off and so much more!
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Sales Assistant (Ice Cream and Drinks) - Greeter employer: Lindt & Sprüngli
Contact Detail:
Lindt & Sprüngli Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant (Ice Cream and Drinks) - Greeter
✨Tip Number 1
Familiarise yourself with Lindt's brand values and mission. Understanding their commitment to quality and customer experience will help you embody the brand during your interactions with customers and team members.
✨Tip Number 2
Showcase your passion for retail and customer service in your conversations. Be prepared to share examples of how you've exceeded customer expectations in previous roles, as this aligns perfectly with Lindt's focus on delivering outstanding service.
✨Tip Number 3
Research current trends in the retail and chocolate industry. Being knowledgeable about competitors and market dynamics will demonstrate your proactive approach and ability to contribute to the store's success.
✨Tip Number 4
Prepare to discuss how you can contribute to a collaborative team environment. Lindt values teamwork, so think of ways you've successfully worked with others to achieve common goals in past experiences.
We think you need these skills to ace Sales Assistant (Ice Cream and Drinks) - Greeter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to drive sales and provide excellent customer service.
Write a Personalised Cover Letter: In your cover letter, express your passion for the Lindt brand and your enthusiasm for the role. Mention specific aspects of the company culture or values that resonate with you, and explain how you can contribute to their mission of enchanting customers with chocolate.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Lindt & Sprüngli
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Lindt and its products during the interview. Share any personal experiences you have with their chocolates or how you appreciate their commitment to quality. This will demonstrate that you align with their values and are genuinely interested in being a part of their team.
✨Highlight Your Customer Service Skills
As a Sales Assistant, you'll be expected to deliver outstanding customer service. Prepare examples from your past experiences where you went above and beyond for customers. This will show that you understand the importance of creating memorable moments for customers, which is central to Lindt's mission.
✨Demonstrate Teamwork and Collaboration
Lindt values a collaborative environment, so be ready to discuss how you've worked effectively within a team in previous roles. Share specific instances where you contributed to team success or helped resolve conflicts, showcasing your ability to work well with others.
✨Prepare for Questions on Operational Excellence
Familiarise yourself with retail operations and be prepared to discuss how you can contribute to maintaining high standards in store presentation and compliance. Think about how you would handle inventory management or ensure health and safety protocols are followed, as these are key responsibilities in the role.
