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For Companies At a Glance
- Tasks: Manage a portfolio of customers, conduct audits, and build strong relationships.
- Company: Join Lindström, a leading textile service company with over 175 years of experience.
- Benefits: Competitive salary, company car, and opportunities for professional development.
- Why this job: Make a real impact by exceeding customer expectations and driving business growth.
- Qualifications: Experience in account management or customer service; sales experience is a plus.
- Other info: Supportive team environment focused on growth and success.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for you to join our growing UK Lindström family. This role is based in the UK, where we are looking to recruit an Account Manager to manage a portfolio of customers in the North of England and Scotland (North of Newcastle).
Your key responsibilities in this role will include:
- Working with a customer portfolio worth £1 million, involving customer-facing meetings and utilising teams conference calls.
- Supporting and conducting audits, educating customers on using our services, and discussing new opportunities.
- Collaborating with the sales and customer service teams to support onboarding new clients.
- Establishing and developing customer relationships, building trust, and exceeding customer expectations.
- Identifying customer needs in a consultative way to improve profitability within both Workwear and Wiper business streams.
- Offering new service lines, resolving issues in collaboration with other departments, and training customer contacts where necessary.
- Upselling/cross-selling new services and ensuring all reporting and CRM updates are completed in a timely manner.
- Actively searching for new and improved methods of work processes, both internal and on customer sites.
Who we are looking for:
The right candidate will have previous experience in an account management or similar role and experience in a customer service environment. Sales experience will be beneficial. Industry experience is preferred but not essential. The candidate must have:
- The ability to establish trust with new customers.
- The capability to recognise customer requirements before they do.
- The ability to keep up to date with industry segments and predict future trends.
- Analytical skills and Microsoft skills to work with data.
- The ability to handle customer complaints and turn them into successful business opportunities.
- Resilience, determination to provide the best service, and excellent communication skills to work with all personality types.
What We Offer:
- Company car (essential for travel between sites and locations within the UK).
- Development and training opportunities, including leadership development and support for further qualifications.
- A supportive team environment that values growth and success.
Lindström is one of Europe’s leading textile service companies with over 175 years of experience in the textile industry. If you are ready to take on this challenge and help us deliver outstanding service, please send your CV and a cover letter outlining why you’re the ideal candidate to our HR team: UKRecruitment@lindstromgroup.com
Account Manager (North of England and Scotland) in Newcastle upon Tyne employer: Lindström konserni
Contact Detail:
Lindström konserni Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (North of England and Scotland) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Lindström. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research Lindström and understand their services inside out. Think about how your experience aligns with their needs, especially in account management and customer service. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Lindström family. Let’s get you that Account Manager role!
We think you need these skills to ace Account Manager (North of England and Scotland) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in account management and customer service, and don’t forget to mention any sales achievements that show you can exceed customer expectations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built trust with customers and improved profitability in previous positions.
Showcase Your Analytical Skills: Since the role requires analytical skills, be sure to mention any relevant experience you have with data analysis or CRM systems. This will show us that you can handle customer complaints and turn them into opportunities.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Lindström konserni
✨Know Your Portfolio
Before the interview, familiarise yourself with the types of customers you’ll be managing. Understand their needs and how your previous experience can help you exceed their expectations. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
As an Account Manager, communication is key. Prepare examples of how you've successfully managed customer relationships in the past. Be ready to discuss how you handle complaints and turn them into opportunities, as this will demonstrate your resilience and problem-solving abilities.
✨Research the Company and Industry
Dive deep into Lindström’s services and the textile industry. Knowing the latest trends and challenges will allow you to speak confidently about how you can contribute to the company’s success. It also shows your genuine interest in the role and the company.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the team dynamics, company culture, and growth opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
