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- Tasks: Provide top-notch customer service and support for our clients via phone and email.
- Company: Join Lindström, a leading textile service company with over 175 years of experience.
- Benefits: Flexible part-time hours, gain valuable experience, and develop your communication skills.
- Why this job: Make a real difference by building strong relationships with customers and solving their problems.
- Qualifications: Must have good communication skills and a year of experience in customer service.
- Other info: Dynamic work environment with opportunities for personal growth and teamwork.
The predicted salary is between 13 - 16 £ per hour.
Part Time: Wednesday, Thursday, Friday: 9:00 to 16:30
Location: Bradford
Reports to: Customer Service Team Leader / Manager
Department: Customer Service
Effective performance of customer service duties, which means pre- and post-sales support for the company’s customers.
Main Duties
- Entering contracts and orders
- Customer service by phone and e-mail
- Contract termination control in the system
- Actively preventing termination
- Ensuring the proper flow of information between the client and the company
- Active cooperation between departments (mainly production, logistics, sales, accounting)
- Communication with Lindström service/route planner
- Making changes and updates to routes and clients
- Maintaining an archive of documents
- Actively building and maintaining good relationships with the client
- Taking care of the good image of the company
- Compliance with safety rules at your workplace
- Following the Company’s credit control process
Education / Experience / Knowledge / Skills
- Graduate of higher/secondary school
- Minimum 1 year of experience in a similar position (welcome in a manufacturing company)
- Good knowledge of MSOffice and working in an IT program environment
- Customer orientation and meeting their needs
- Independence in action
- Good organization of own work
- Very good communication skills
- Proactivity and searching for solutions
- Responsibility for completing tasks
- English at a communicative level
- Multitasking and working under time pressure
- Knowledge of working with CRM would be an advantage
Competences in the position
- Customer relations: Establishes effective and long-term relationships with clients. Applies appropriately to different types of customers; actively listens and responds correctly to situations.
- Solving problem: Identifies potential difficulties and their causes. Creates practical solutions and argues rationally.
- Organisation: Effectively organizes own time and creates own work schedules. Prepares a work plan in advance with a realistic assessment of time to complete tasks and priorities.
- Flexibility: Maintains calm and self-control under pressure. Draws conclusions from difficult and conflict situations and maintains a healthy distance. Takes up challenges and willingly copes with demanding tasks. Learns and transcends challenges and personal goals.
- Business awareness: Is aware of business relationships and connections between their own activities and those of other departments. Is aware of the impact of his work on the company’s entire business.
Key Performance Indicators
- Quality in customer service which translates into:
- Retention (i.e. the percentage of customer loss for rolling 12 expressed as a percentage) target is set at a given level every year
- Delivery time (for new sales and additional orders)
- Monitoring customer suspensions and unsuspension on assigned routes
- Timely entry of orders and monitoring of their implementation
- Effective conversation with the client focused on business solutions (e.g. in difficult conditions, e.g.: stress)
- Effective planning of your own work
- Scheduled introduction of customers to the system
- Customer retention and continuous improvement of customer satisfaction
Who are we? Lindström is one of Europe’s leading textile service companies with over 175 years of experience in the textile industry.
Customer Service Representative, Bradford (Part-Time) employer: Lindström konserni
Contact Detail:
Lindström konserni Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative, Bradford (Part-Time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lindström. Understand their values and what they stand for. This will help you connect your experience with their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle difficult situations and showcase your problem-solving skills during the interview.
✨Tip Number 3
Be ready to share examples! Think of specific instances from your past work where you’ve excelled in customer service or solved a tricky problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative, Bradford (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your relevant experience, especially in customer service and any specific skills that match the job description, like communication and problem-solving.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team. Mention your experience with customer relations and how you can contribute to maintaining our good image.
Show Off Your Skills: Don’t forget to mention your tech skills! We love candidates who are comfortable with MS Office and CRM systems. If you’ve got experience in a similar position, make sure to highlight that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lindström konserni
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what makes great customer service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about providing excellent service.
✨Familiarise Yourself with Lindström
Do a bit of homework on Lindström and its services. Knowing their history, values, and what they offer can help you tailor your answers to align with their mission. Plus, it shows that you’re genuinely interested in the company and not just any job.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle difficult customers or resolve conflicts. Practising these scenarios can help you articulate your problem-solving skills effectively, which is crucial for this role.
✨Show Off Your Organisational Skills
Since the job requires good organisation and multitasking, be prepared to discuss how you manage your time and tasks. Share specific examples of how you’ve successfully juggled multiple responsibilities in the past, as this will demonstrate your ability to thrive under pressure.
