The Job
We're looking for a part‑time Credit Controller with strong hands‑on experience in credit control and accounts receivable. This is a varied role that will suit someone who enjoys being part of a collaborative team, is happy to roll up their sleeves, and takes pride in keeping things running smoothly. Alongside core responsibilities, there will be regular and ad hoc tasks as the business needs them.
Responsibilities are expected to include, but won't be limited to:
- Posting and allocating cash receipts daily across the UK, US, Australia and New Zealand
- Proactively contacting customers by phone and email to chase overdue payments
- Maintaining detailed records of all customer interactions and payment commitments
- Managing the monthly aged debt ledgers across the Group
- Resolving customer account queries and disputes with a focus on accuracy and a positive customer experience
- Working closely with Customer Service and Sales team to delivery a high standard of customer experience
- Completing the monthly target‑setting reports and presenting findings to the Finance Manager and GFC
- Escalating disputed debts to third‑party collection agencies where required
- Collaborating with reseller partners to resolve queries and discrepancies
- Reviewing DD amounts for Australian customers and communicating relevant changes to the Australian team
- Supporting the GFC in the preparation of the annual and bi‑annual bad debt provision
Essential Skills
- Proven experience in a credit control or accounts receivable role, with a solid understanding of end‑to‑end AR processes
- Strong working knowledge of finance and billing systems, with the ability to pick up new platforms quickly
- Proficient in Microsoft Office, particularly Excel
- Excellent attention to detail with a methodical approach to reconciliation, cash collection and record‑keeping
- Strong communication skills – confident and professional when dealing with customers by phone and email, including in challenging or sensitive situations
- Able to manage varied workload, prioritise effectively and meet deadlines in a fast‑paced environment
- Self‑motivated and dependable, equally comfortable working independently or collaboratively as part of a team
- A flexible, can‑do attitude – happy to pitch in with ad hoc tasks and projects as needed to keep the finance team running smoothly
Desired Skills
- NetSuite experience would be a bonus, but it's not essential
We want everyone to feel included and comfortable applying for our roles. We encourage applicants to let us know at any stage of the application or interview process if they require any reasonable adjustments to be made. If you wish to apply for the above role but need the application form modified please email peopleandculture@getbusy.com so we can look at making any changes.
