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- Tasks: Be the first point of contact for customers, resolving orders and queries with professionalism.
- Company: Join BOC, the largest provider of industrial and medical gases in the UK and Ireland.
- Benefits: Enjoy a competitive salary, 25 days paid leave, and flexible benefits.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: Strong customer service skills and experience handling orders in a fast-paced setting.
- Other info: Limitless growth opportunities within a global company.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- You will act as first point of contact for customer calls and cases – resolving orders/queries professionally and accurately while meeting agreed KPIs and service levels.
- Own end to end feedback and customer complaints including investigation, escalation, root cause analysis and resolution in line with company process and policy.
- Liaise closely with internal teams and external partners (e.g. transport, production, credit management and outsourced partners) to resolve delivery, account and service issues.
- You will manage complex delivery and equipment issues, including emergency deliveries, faulty cylinders and equipment breakdowns ensuring clear communication with customers throughout.
- Further you will maintain accurate customer records and case notes to ensure audit compliance, data quality and effective follow up.
- Support continuous improvement by identifying trends, promoting self-service solutions, and contributing to process and service enhancements.
What makes you great
- You have a strong customer service background with experience of handling orders, queries and complaints in a fast-paced environment.
- You are a confident communicator with excellent telephone and written communication skills.
- Proven ability to remain calm, professional and solution focused in challenging or high-pressure situations.
- A strong problem-solving skill with the ability to investigate issues and identify root causes.
- You are comfortable working with multiple systems and software (e.g. SAP, Salesforce).
- You have the ability to work collaboratively across teams and external partners to achieve positive customer outcomes.
- In addition, you are highly organised with good attention to detail and ownership of tasks from start to finish.
Why you will love working with us
We are the largest provider of industrial, medical and special gases in the UK and Ireland. From cutting harmful emissions, to providing life-saving oxygen and keeping food fresh, our gases play an essential role in everyday life. Our values – Safety, Integrity, Accountability, Inclusion and Community are at the heart of everything we do. They help us create an environment that puts safety first, where people do things the right way, new ideas are welcomed and everyone can be themselves. At BOC, we take pride in our people and work hard to provide an enriching, enjoyable place to work. We have a clear vision: to be the place where a diverse mix of talented people want to come, stay and excel. We are always raising the bar, and because we are part of Linde, a global company, our people have limitless opportunities to grow and make a difference, all over the world.
What we offer you!
At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless. We offer a competitive salary and benefits package with pension and life assurance as standard. In addition, we offer 25 days paid leave and a range of other flexible leave benefits, so that you have time to do the things you enjoy. Our recognition & reward platform celebrates great work and special moments, as well as providing a hub for health and well-being benefits, including a wide selection of savings and offers at well-known retailers. Grow to be your best and drive your career with the training and development opportunities we offer.
Customer Service Advisor Orders employer: Linde
Contact Detail:
Linde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Orders
✨Tip Number 1
Get to know the company inside out! Research BOC and Linde, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries and complaints, it’s crucial to demonstrate your ability to communicate clearly and professionally. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to discuss these during your interview to highlight your ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our team at BOC.
We think you need these skills to ace Customer Service Advisor Orders
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially how you've handled orders and resolved complaints. We want to see that you can keep your cool and stay professional, even when things get a bit hectic!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate good communication skills, so make sure your written words reflect that!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific experiences that relate to the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Linde
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Familiarise yourself with their products and services, especially how they relate to customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or complaints. Highlight your ability to remain calm under pressure and how you identified root causes to prevent future problems. This will demonstrate your strong problem-solving skills.
✨Practice Clear Communication
Since the role requires excellent communication skills, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member. Focus on being concise and professional, as this will reflect your ability to handle customer calls effectively.
✨Be Organised and Detail-Oriented
Bring a notepad with you to jot down important points during the interview. This shows that you are organised and pay attention to detail. Additionally, be ready to discuss how you maintain accurate records and manage multiple tasks, as these are crucial for the Customer Service Advisor role.