At a Glance
- Tasks: Place customer orders accurately and resolve complaints with professionalism.
- Company: Join the largest provider of industrial gases in the UK and Ireland.
- Benefits: Competitive salary, 25 days leave, pension, and health benefits.
- Other info: Inclusive environment with opportunities for personal growth and recognition.
- Why this job: Be part of a team that values safety, integrity, and community.
- Qualifications: Passion for customer service, problem-solving skills, and excellent IT abilities.
The predicted salary is between 30000 - 40000 £ per year.
You will be placing orders at the customer request, ensuring they are placed accurately, and any special requirements are added to the account for the relevant colleagues to see and action. Dealing with customer complaints at first point of contact, ensuring the customer is dealt with professionally and a suitable resolution is reached which is acceptable for both the customer and BOC will be part of your job.
You will be liaising with other departments in regard to external customer accounts, i.e. when the account has been placed on hold due to credit management issues, hence speaking to the credit management team and relaying the information supplied back to the customer. Further, you will be acting as first point of contact for any new customers who would like to open an account with BOC, ensuring the customer requirements are taken accurately and logged to the relevant department so this can be actioned, and the new business gained.
What makes you great:
- You have a passion for customer service.
- With your positive attitude and your great problem-solving skills, you find it easy to find solutions for any challenge.
- You have a confident and articulate telephone manner.
- The ability to work in a fast-paced environment is required for this job.
- As a team player, you bring the drive to achieve personal targets.
- You have the ability to stay calm and composed in challenging situations.
- Excellent IT skills are necessary for this role.
- In addition, you must have a high level of personal integrity.
Why you will love working with us:
We are the largest provider of industrial, medical and special gases in the UK and Ireland. Our values – Safety, Integrity, Accountability, Inclusion and Community – are at the heart of everything we do, creating an environment where people work safely, innovatively, and inclusively.
What we offer you:
We offer a competitive salary and benefits package with pension and life assurance as standard. In addition, we offer 25 days paid leave and a range of other flexible leave benefits, along with a recognition & reward platform that celebrates great work and provides health and well-being benefits. We are an equal opportunity employer committed to fostering an inclusive environment where everyone feels welcome, valued and empowered to bring their whole selves to work every day. We are more than happy to work with you to provide reasonable adjustments to enable you to present your best self.
Customer Service Advisor Orders employer: Linde plc
At BOC, we pride ourselves on being the largest provider of industrial, medical, and special gases in the UK and Ireland, fostering a work culture rooted in our core values of Safety, Integrity, Accountability, Inclusion, and Community. As a Customer Service Advisor, you will enjoy a competitive salary, generous benefits including 25 days of paid leave, and a supportive environment that encourages personal growth and celebrates achievements, making it an excellent place for those passionate about delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Orders
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BOC. Understand their values and what they stand for. This will help you connect your answers to their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when dealing with tricky situations during the interview, especially since you'll need to demonstrate your problem-solving skills.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with any relevant software or systems. If you have examples of how you've used technology to improve customer service, share those stories to highlight your capabilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor Orders
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for customer service in your application. We want to see how your positive attitude and problem-solving skills can shine through, so share specific examples of how you've helped customers in the past.
Tailor Your Application:Take a moment to customise your application for the Customer Service Advisor Orders role. Use the job description as a guide and align your skills and experiences with what we're looking for. This shows us you’re genuinely interested!
Keep It Professional Yet Friendly:When writing your application, strike a balance between professionalism and friendliness. We appreciate a confident and articulate tone, so let your personality come through while keeping it suitable for a work environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Linde plc
✨Know the Company Inside Out
Before your interview, take some time to research BOC and its values. Understand their commitment to safety, integrity, and customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer complaints or challenges. Highlight your ability to stay calm under pressure and how you found solutions that satisfied both the customer and the company.
✨Practice Your Communication Skills
Since this role requires a confident and articulate telephone manner, practice speaking clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and responding to potential questions.
✨Demonstrate Team Spirit
As a Customer Service Advisor, you'll be working closely with other departments. Be ready to discuss how you’ve collaborated with others in the past and how you can contribute to a positive team environment at BOC. Showing that you’re a team player will definitely work in your favour!
