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For Companies At a Glance
- Tasks: Manage customer calls and coordinate service engineers for top-notch support.
- Company: Join Linde Material Handling, a leader in machinery manufacturing.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be the key to exceptional customer service and team success.
- Qualifications: Strong communication skills and experience in fast-paced environments.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Qualifications
- Be an excellent communicator with first class customer handling skills
- Experience of working within a fast paced customer service environment
- Have a confident and pleasant telephone manner
- Possess strong decision making and prioritisation skills
- Be committed and self driven
- Be a team player, with a flexible approach to their workload
- Have well developed IT skills particularly Excel. Knowledge of SAP would be advantageous
- Able to work under pressure and achieve deadlines and targets
- Have exceptional organisational skills
We Offer
With daily customer contact for breakdown management and control of a team of field based service engineers, the service controller plays an important part in Linde providing a first class level of on‑site service and will have a pivotal role in the continual improvement of our customer service delivery.
Tasks and Qualifications
Successful applicants will be familiar with customer call handling and logging, organising and planning engineer despatch supported by effective and clear communication. The successful applicant will be expected to establish and maintain excellent customer contact and call handling standards, and support and communicate with their engineering team, thus ensuring customers, both internal and external, receive an outstanding level of service.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Finance and Sales
Industries: Machinery Manufacturing
Service Controller in Wellingborough employer: Linde Material Handling
Contact Detail:
Linde Material Handling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Wellingborough
✨Tip Number 1
Get to know the company! Research Linde Material Handling and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent customer handling, try role-playing common customer scenarios with a friend. This will boost your confidence and help you nail that pleasant telephone manner.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or projects under pressure. This will demonstrate your ability to prioritise and make decisions effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the Service Controller role.
We think you need these skills to ace Service Controller in Wellingborough
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're looking for excellent communicators, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your customer handling experience. Remember, first impressions count!
Highlight Your Experience: If you've worked in a fast-paced customer service environment before, let us know! Share specific examples of how you managed pressure and met deadlines. This will help us see how you can thrive in our team.
Be Organised and Detail-Oriented: We love a well-structured application! Make sure to organise your information logically and pay attention to detail. This shows us you have the exceptional organisational skills we’re after.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Linde Material Handling
✨Master the Art of Communication
As a Service Controller, you'll need to showcase your excellent communication skills. Practice articulating your thoughts clearly and confidently, especially over the phone. Consider role-playing with a friend to simulate customer interactions and refine your telephone manner.
✨Showcase Your Customer Service Experience
Highlight any previous experience in fast-paced customer service environments. Be ready to share specific examples of how you've handled challenging situations or exceeded customer expectations. This will demonstrate your ability to thrive under pressure and maintain high standards.
✨Demonstrate Decision-Making Skills
Prepare to discuss scenarios where you had to make quick decisions or prioritise tasks effectively. Think of examples that illustrate your strong decision-making abilities, as this is crucial for managing engineer dispatch and ensuring timely service delivery.
✨Familiarise Yourself with Relevant Tools
Brush up on your IT skills, particularly in Excel, as well as any knowledge of SAP. If you're not already familiar with these tools, consider taking a quick online course or tutorial. Being able to discuss your proficiency in these areas will give you an edge in the interview.