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For Companies At a Glance
- Tasks: Manage customer calls and coordinate field engineers for top-notch service delivery.
- Company: Join Linde Material Handling, a leader in machinery manufacturing.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic role with a focus on teamwork and organisational excellence.
- Why this job: Be the key to exceptional customer service and team support.
- Qualifications: Strong communication skills and experience in fast-paced environments.
The predicted salary is between 25000 - 32000 £ per year.
Qualifications
- Be an excellent communicator with first class customer handling skills
- Experience of working within a fast paced customer service environment
- Have a confident and pleasant telephone manner
- Possess strong decision making and prioritisation skills
- Be committed and self driven
- Be a team player, with a flexible approach to their workload
- Have well developed IT skills particularly Excel. Knowledge of SAP would be advantageous
- Able to work under pressure and achieve deadlines and targets
- Have exceptional organisational skills
We Offer
With daily customer contact for breakdown management and control of a team of field based service engineers, the service controller plays an important part in Linde providing a first class level of on-site service and will have a pivotal role in the continual improvement of our customer service delivery.
Tasks and Qualifications
Successful applicants will be familiar with customer call handling and logging, organising and planning engineer despatch supported by effective and clear communication. The successful applicant will be expected to establish and maintain excellent customer contact and call handling standards, and support and communicate with their engineering team, thus ensuring customers, both internal and external, receive an outstanding level of service.
Service Controller employer: Linde Material Handling
Contact Detail:
Linde Material Handling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Get to know the company! Research Linde Material Handling and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent customer handling, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've successfully managed tasks under pressure in previous roles. This will demonstrate your ability to prioritise and make decisions effectively, which is key for the Service Controller position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the job with us at Linde.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're looking for excellent communicators, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your customer handling experience. Remember, first impressions count!
Highlight Relevant Experience: If you've worked in a fast-paced customer service environment before, let us know! Share specific examples of how you managed customer calls or organised engineer dispatch. This will help us see how you fit into our team.
Demonstrate Your Decision-Making Skills: We value strong decision-making and prioritisation skills. In your application, mention situations where you had to make quick decisions under pressure. This will show us you're ready for the challenges of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Linde Material Handling
✨Master Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your telephone manner and ensure you come across as confident and pleasant.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past roles where you excelled in customer service. Highlight situations where you handled difficult customers or managed high-pressure scenarios, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Decision-Making Abilities
Think of instances where you had to make quick decisions or prioritise tasks effectively. Be ready to discuss these examples during the interview, as strong decision-making skills are crucial for a Service Controller.
✨Familiarise Yourself with Relevant Tools
Brush up on your IT skills, especially Excel, and if possible, get acquainted with SAP. Being able to discuss how you've used these tools in previous roles will show that you're prepared and capable of handling the technical aspects of the job.