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- Tasks: Manage breakdowns, services, and customer queries while coordinating with engineers.
- Company: Join Linde Material Handling, a market leader in innovation.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Exciting entry-level position with a flexible workload and great career prospects.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and experience in fast-paced customer service.
Service Controller – Linde Material Handling
Join the Service Controller role at Linde Material Handling based in West Bromwich. As a market leader and innovator, we’re expanding and looking for an enthusiastic team player to join the Area Controller team.
Every day is different: managing breakdowns, services, customer queries and quotations and organising engineers to ensure we deliver commitments to our customers. This fast‑paced job requires someone who enjoys juggling multiple tasks and can react to unexpected challenges.
Responsibilities
- Optimise communication and operational links between the engineer service field team and service control.
- Create and chase down quotes to customers to ensure all quoted works are approved and actioned correctly.
- Manage all reactive, planned and outstanding engineer tasks.
- Effectively communicate all trucks out of service to keep customers updated on progress.
- Answer and deal with incoming telephone calls and enquiries.
- Conduct each transaction with external and internal customers professionally, maximising customer satisfaction and encouraging repeat business, revenue growth and profit for the business.
- Undertake this role in compliance with Health and Safety requirements.
- Perform additional duties as required, commensurate with the salary.
Qualifications
- Excellent communicator with first‑class customer handling skills.
- Experience working in a fast‑paced customer service environment.
- Confident and pleasant telephone manner.
- Strong decision‑making and prioritisation skills.
- Committed and self‑driven.
- Team player with a flexible approach to workload.
- Well developed IT skills, particularly Excel; knowledge of SAP advantageous.
- Ability to work under pressure and achieve deadlines and targets.
- Exceptional organisational skills.
Employment Information
Seniority level: Entry level Employment type: Full‑time Job function: Finance and Sales Industries: Machinery Manufacturing
Location: West Bromwich, England, United Kingdom
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Service Controller employer: Linde Material Handling
Contact Detail:
Linde Material Handling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings at Linde Material Handling.
✨Tip Number 2
Prepare for the unexpected! Since this role involves juggling multiple tasks, practice handling tricky scenarios. Think about how you'd manage a sudden breakdown or a customer query and be ready to share your thoughts in an interview.
✨Tip Number 3
Show off your communication skills! During interviews, highlight your ability to keep customers updated and manage expectations. Use examples from past experiences where you’ve turned a challenging situation into a positive outcome.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Linde Material Handling team.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Controller role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your skills align with what we’re looking for. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent communication skills. Use clear language and structure your application well so we can easily see your strengths.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Linde Material Handling
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Controller role. Familiarise yourself with the responsibilities like managing breakdowns and customer queries. This will help you demonstrate your enthusiasm and show that you're ready to tackle the challenges head-on.
✨Show Off Your Communication Skills
As a Service Controller, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer interactions in the past. This will highlight your first-class customer handling skills.
✨Demonstrate Your Organisational Skills
Given the fast-paced nature of the job, it's crucial to showcase your organisational abilities. Think of specific instances where you've juggled multiple tasks effectively. This will reassure them that you can manage reactive and planned engineer tasks without breaking a sweat.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an unexpected breakdown or a difficult customer. Prepare by thinking through how you would prioritise tasks and make decisions under pressure. This will show that you're self-driven and capable of thriving in a dynamic environment.