At a Glance
- Tasks: Coordinate service operations and enhance customer satisfaction while managing engineer dispatch.
- Company: Join Linde Material Handling, a global leader in forklift trucks and warehouse equipment.
- Benefits: Enjoy competitive salary, 25 days leave, pension scheme, and discounts from major UK brands.
- Other info: We welcome diverse applicants and provide support throughout the application process.
- Why this job: Be part of a dynamic team that values innovation and offers excellent career growth.
- Qualifications: Customer service experience, MS Office skills, and strong time management required.
The predicted salary is between 30000 - 40000 € per year.
Exciting Career Opportunity as a Service Coordinator at Linde Material Handling. Join Linde Material Handling, a global leader in forklift trucks and warehouse equipment, and become part of a team that values innovation, collaboration, and excellence. We have depots nationwide and are happy to consider candidates from Warrington, Castleford or East Kilbride areas.
We are looking for a skilled Service Coordinator to join our dynamic team. In this role, you will:
- Present a professional company customer facing image and increase customer service levels, increasing revenue and margins through building effective customer and colleague relationships.
- Manage and control the dispatch of engineers to Breakdown/TOA jobs as required, keeping the customer informed at all stages, and providing proactive communication to customers regarding TOA’s, breakdowns and planned services.
- Proactively control service planning, maintaining accurate planning master data.
- Arrange and plan work arising from Thorough Examinations and Service.
- Deal with any invoice queries in a timely manner in conjunction with the regional Service Manager.
- Arrange third‑party jobs as required through approved suppliers.
- Ensure time‑sheet data is accurate and up to date.
- Closely monitor all WIP within the service environment, correcting any tasks and errors that prevent the timely completion of jobs.
Benefits
- Competitive salary based on experience.
- 25 days annual leave plus statutory bank holidays.
- Additional holiday entitlement for long service milestones.
- Company pension scheme (6% employer contribution, minimum 4% employee contribution).
- Access to discounts from major UK brands.
- "Recommend a Friend" bonus scheme.
- Eligibility for Employee Incentive Schemes.
- Laptop and phone provided.
Qualifications
- Customer Service background.
- MS Office experience (Excel/Word).
- Strong Time Management.
- Strong Attention to Detail.
- Ability to work under pressure.
- Ability to communicate at all levels, internally and externally, via Phone, email or face‑to‑face.
- Engineer planning background (preferred).
- SAP knowledge (preferred).
Bring your expertise, enthusiasm, and commitment to excellence, and we’ll provide the tools and support to help you succeed. Linde Material Handling is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion, or sexual orientation. If you require adjustments during the application or interview process, please let us know. Successful candidates must provide proof of the right to work in the UK. We are unable to offer sponsorship or relocation assistance at this time. Ready to join us? Apply today and take your career to the next level!
Service Coordinator in East Kilbride employer: Linde Material Handling
Linde Material Handling is an exceptional employer that prioritises innovation and collaboration, offering a supportive work culture where your contributions are valued. With competitive salaries, generous annual leave, and opportunities for professional growth, you will thrive in a dynamic environment that encourages excellence. Join us in Warrington, Castleford, or East Kilbride, and enjoy unique benefits such as a company pension scheme and employee incentive schemes, all while being part of a global leader in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Linde Material Handling and understanding their values. Think about how your customer service skills can enhance their team. We want to see you shine, so practice common interview questions and have some examples ready that showcase your attention to detail and time management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the Service Coordinator position and keep you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our dynamic team at Linde Material Handling. Let’s get you on board!
We think you need these skills to ace Service Coordinator in East Kilbride
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service background in your application. We want to see how you've built relationships and handled queries in the past, as this is key for the Service Coordinator role.
Be Detail-Oriented:Attention to detail is crucial for us. When filling out your application, double-check for any typos or errors. This shows us you care about accuracy and professionalism.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Linde Material Handling
✨Know Your Customer Service Basics
Since the role is all about enhancing customer service levels, brush up on your customer service principles. Be ready to share examples of how you've successfully managed customer relationships in the past. This will show that you understand the importance of a professional image and effective communication.
✨Master Time Management Techniques
Time management is crucial for a Service Coordinator. Prepare to discuss how you prioritise tasks and manage your time effectively. You might want to mention specific tools or methods you use to stay organised, especially when dealing with multiple engineers and jobs at once.
✨Familiarise Yourself with Relevant Software
If you have experience with MS Office, especially Excel and Word, make sure to highlight it. If you know SAP, that's a bonus! Be prepared to talk about how you've used these tools in previous roles to manage data and streamline processes.
✨Show Your Problem-Solving Skills
In this role, you'll need to deal with invoice queries and monitor work in progress. Think of examples where you've resolved issues efficiently. This will demonstrate your ability to work under pressure and your attention to detail, both of which are key for this position.
