At a Glance
- Tasks: Manage customer support for spare parts and ensure top-notch service.
- Company: Join Linde Material Handling, a global leader in forklift trucks.
- Benefits: Competitive salary, 25 days leave, pension scheme, and discounts.
- Other info: Inclusive workplace welcoming diverse applicants.
- Why this job: Be part of a dynamic team that values innovation and collaboration.
- Qualifications: Experience in customer service with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Exciting Career Opportunity as a Parts Customer Service Coordinator at Linde Material Handling. Join Linde Material Handling, a global leader in forklift trucks and warehouse equipment, and become part of a team that values innovation, collaboration, and excellence. The purpose of the role is to manage all customer support operations related to spare parts supply for LMH UK's depots and direct customers, ensuring pro‑active service and support, in order to exceed our customer’s expectations.
Responsibilities
- Day to day contact with internal and external customers by utilising all methods of communication.
- Pro‑active management of customer requirements and effective resolution of issues.
- Prepare and issue quotations for customers.
- Sales order entry for direct customers and or engineers.
- Creation and maintenance of non-Linde parts within the system.
- Obtain quotes and place purchase orders for non‑Linde parts with external suppliers.
- Work closely to the MRP Team on back orders to progress internally.
- Communication of delivery dates to the customers.
- Compile Customer/Region specific KPIs as required.
- Proactive management of customer Trucks Out of Action, investigating and supporting the quickest resolution.
- Investigate and resolve logistics queries for all customers.
- Creation of customer returns authorisations and credits.
- Administer technical queries where possible.
- Resolve invoice queries in a timely manner.
- Host and participate actively in customer reviews where necessary.
- Make arrangements for courier shipments as required.
- Maintain and ensure continuous improvement of Customer Services KPIs – Customer Satisfaction Rates, Average Speed of Answer, etc.
- Attend quarterly meetings with Aftersales teams.
What We Offer
- Competitive salary based on experience
- 25 days annual leave plus statutory bank holidays
- Additional holiday entitlement for long service milestones
- Company pension scheme (6% employer contribution, minimum 4% employee contribution)
- Access to discounts from major UK brands
- Recommend a Friend bonus scheme
- Eligibility for Employee Incentive Schemes
- Laptop and phone provided
Qualifications
We’re interested in candidates with experience in a prior customer service position, with strong communication skills at all levels and the ability to prioritise, and work to tight deadlines. Bring your expertise, enthusiasm, and commitment to excellence, and we’ll provide the tools and support to help you succeed.
Commitment to Inclusion
Linde Material Handling is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion, or sexual orientation. If you require adjustments during the application or interview process, please let us know. Successful candidates must provide proof of the right to work in the UK. We are unable to offer sponsorship or relocation assistance at this time.
Ready to join us? Apply today and take your career to the next level!
Parts Customer Service Coordinator in Basingstoke employer: Linde Material Handling
Linde Material Handling is an exceptional employer that prioritises innovation and collaboration, offering a dynamic work environment for Parts Customer Service Coordinators. With competitive salaries, generous annual leave, and a robust pension scheme, employees are supported in their professional growth while enjoying a culture that values excellence and customer satisfaction. Located in the UK, Linde provides unique opportunities for career advancement and access to discounts from major brands, making it an attractive choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Customer Service Coordinator in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Linde Material Handling on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations, like resolving a logistics query or managing a customer's expectations. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experiences. Use examples that highlight your ability to manage customer requirements and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Linde Material Handling.
We think you need these skills to ace Parts Customer Service Coordinator in Basingstoke
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Parts Customer Service Coordinator role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring your expertise to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and maybe even share an example of how you've effectively resolved a customer issue in the past.
Be Proactive:In your application, showcase your proactive approach to customer service. Mention any instances where you went above and beyond to meet customer needs or improve processes. We love candidates who take initiative and strive for excellence!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our company. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Linde Material Handling
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific situations where you went above and beyond for a customer, as this role is all about exceeding expectations.
✨Familiarise Yourself with Spare Parts Management
Since the role involves managing spare parts supply, do some research on how spare parts logistics work. Be prepared to talk about how you would handle customer queries related to parts availability and delivery times.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like resolving a logistics issue or handling an unhappy customer. Practise your responses to demonstrate your problem-solving skills and proactive approach.
✨Show Enthusiasm for Innovation and Collaboration
Linde Material Handling values innovation and teamwork, so express your excitement about working in a collaborative environment. Share examples of how you've contributed to team success in the past.
